Noted Electrical Equipment Manufacturer Tailors On Call Customer Experience with TTBS HIVR

Highlights

  • Improved customer experience with instant response and faster call transfer
  • Better business intelligence with recorded data on callers, their interactions and experiences
  • Reduced communication slipups with automatically directed calls bypassing the need for error-prone manual transfer
  • Cost savings with a cloudhosted system that eliminates the need for maintaining IVR hardware
  • Higher employee productivity by addressing the calls with pre-recorded messages

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