Back to Case studyPharma manufacturer deploys secure cloud contact system to increase leads
ShareHighlights
- Zero maintenance cost due to complete cloud solution
- Enhanced customer experience with 24x7 availability and improved routing options
- Increased client leads and enquires
- Anytime and anywhere access, with added cloud security
Introduction
The customer develops traditional medicines to combat modern ailments and lifestyle diseases. Dedicated to the holistic wellbeing of all, the customer has worked actively to disseminate health advisories among the public regarding COVID-19.
Business Challenges
Owing to a rapidly rising demand for health care and medicine, the customer wanted to setup a 24x7 enquiry line to serve its clients.
To manage and monitor incoming calls, the line needed call routing and recording options.
Also, the customer required a fool-proof security system that facilitated secure access from any where and at anytime.
Due to space constraints, the solution was to be constructed without investing in physical infrastructure.
TTBS Solution
Based on the customer’s requirements, TTBS recommended Smartflo with the following setup:
- The TTBS Smartflo solution commissioned a fully scalable, multifunctional, secure and reliable connectivity system.
- The solution seamlessly deployed the necessary functionalities of a contact centre via cloud connectivity.
- The bespoke access controls enabled the client to use the system anytime and from any where securely.
- The Toll-Free Service number provided uninhibited and uninterrupted access to the customer’s contact centre 24x7.
