Owing to a rapidly rising demand for healthcare and medicine, the customer wanted to set up a 24x7 enquiry line to serve its clients.
To manage and monitor incoming calls, the line needed call routing and recording options.
Also, the customer required a fool-proof security system that facilitated secure access from anywhere and at any time.
Due to space constraints, the solution was to be constructed without investing in physical infrastructure.
- Zero maintenance cost due to complete cloud solution
- Enhanced customer experience with 24x7 availability and improved routing options
- Increased client leads and enquires
- Anytime and anywhere access, with added cloud security