Pharma manufacturer deploys secure cloud contact system to increase leads

May 2021 | CASE STUDY

pharma manufacturer deploys secure cloud contact system to increase leads banner

The Requirement

Owing to a rapidly rising demand for healthcare and medicine, the customer wanted to set up a 24x7 enquiry line to serve its clients.

To manage and monitor incoming calls, the line needed call routing and recording options.

Also, the customer required a fool-proof security system that facilitated secure access from anywhere and at any time.

Due to space constraints, the solution was to be constructed without investing in physical infrastructure.


  • Zero maintenance cost due to complete cloud solution
  • Enhanced customer experience with 24x7 availability and improved routing options
  • Increased client leads and enquires
  • Anytime and anywhere access, with added cloud security


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