Back to Case studyPhoenix Mills, Improves Communications With TTBS Smart VPN-MPLS
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As one of the largest brands in the retail-led, mixed-used land development segment, the company has built some of the finest shopping malls, entertainment complexes, commercial zones and hospitality units in India. Its operations span across critical aspects of real estate including project planning, development, execution, marketing, sales, and maintenance.
The organisation’s top real estate assets are based in Mumbai, Chennai, Bengaluru, Pune, Agra, Raipur, Indore, Lucknow, Bareilly and Ahmedabad. While the brand is widely known for its commercial projects, it also invests in large-scale residential society developments with a focus on unique design and construction quality. To utilise its data service for more Cloud applications, including voice and video communication, the company needed a service better than a vanilla broadband connection. The workforce strength had been increasing and to complete routine tasks without being challenged by slow internet speed, they had to upgrade to leased line service.
As a leading provider of ICT solutions across India, Tata Tele Business Services was one of the shortlisted vendors. After a demonstration of our Smart VPN MPLS features, scalability and cost-efficacy, the company’s IT managers found it to be a better value proposition than the other options they had considered. After getting quick approval from the senior management, they asked us to deploy the data solution.
Business Challenges
The connectivity service that the real-estate developer had been using at its office in Mumbai was unable to address its workflow requirements. With a large number of users and growing usage of bandwidth-hungry Cloud applications, there was significant latency, jitter and packet loss. The frequent downtime issues further affected the team’s productivity and its ability to communicate with customers and stakeholders.
Other challenges that nudged the IT team to upgrade the data service were:
- Inability to protect networks against attempted data breaches and other cyber threats
- Lack of tools to monitor the network from a central management platform
- Throttled bandwidth – due to this, the already slow internet speed became worse when the monthly bandwidth quota exceeded
The IT managers and company leadership realised that they needed a private, and more stable data service with no compromise on download and upload speeds. They preferred to have a Smart VPN MPLS solution backed by end-to-end service level agreement (SLA) from a reliable business telecom service provider.
TTBS Solution
TTBS connected the company’s offices and its data centre using Smart VPN – the MPLS based enterprise network solution.
TTBS solution architects used virtual router redundancy protocol (VRRP) between two routers to support online operations if the active link was affected by an outage.
The dual last mile connectivity optimised the network with active-passive failover at all three locations. And the use of any-to-any topology allowed the users at different worksites to communicate seamlessly with each other.
The deployment of this VPN with adequate bandwidth for running cloud-based applications supported the company’s operations in multiple ways:
- Employees working from any location could now access the files stored in the business data centre easily, and collaborate smoothly with each other on a private well-connected network.
- Operations were supported by a reliable uptime of 99.5% backed by an SLA and the redundancy factor helped maintain business continuity in the rare event of an outage on the primary line.
- Smart VPN came with QoS to prioritise bandwidth-hungry applications such as VoIP and video for maximum efficiency.
- The company could add more sites to the network at any time without heavy investments in extra hardware.
In addition, Smart VPN secured business data as it was a fully meshed network protected from the cyber threats that targeted devices using public internet services.
Benefits
- Better customer experience built by seamless communication over audio-video conferencing apps
- Resilient business continuity with 99.5% uptime and carrier-grade connectivity
- Higher team productivity with symmetric download and upload speeds and packet loss of less than 1%
- Cost-effective scalability aligned to digital transformation initiatives in the organisation
- Unified threat management capabilities with real-time protection from cyber threats
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“The Smart VPN-MPLS solution provided by Tata Tele Business Services helped us improve connectivity, provided protection against cyberthreats and majorly boosted our productivity. The journey with TTBS has been great and we appreciate their SLA-based support as it helped us scale our operations competently.” Aditya Kumar Jha, IT Manager Phoenix Mills
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