Prominent manufacturer boosts operations with streamlined customer service

Mar 2021 | CASE STUDY

prominent manufacturer boosts operations with streamlined customer service

The Requirement

Facing core connectivity issues, the customer felt the need for a system that routed all enquiries to a single number.

They wanted to spruce up operations and sought a solution that enabled 24x7 fielding of customer queries.

From a marketing perspective, they required an easy-to-remember customer care contact number.


Easy routing of enquires based on the subject and department

Seamless customer service available 24x7x365

Improved productivity with regular monitoring of employee performance


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