Facing core connectivity issues, the customer felt the need for a system that routed all enquiries to a single number.
They wanted to spruce up operations and sought a solution that enabled 24x7 fielding of customer queries.
From a marketing perspective, they required an easy-to-remember customer care contact number.
Easy routing of enquires based on the subject and department
Seamless customer service available 24x7x365
Improved productivity with regular monitoring of employee performance