Reputed Coaching Academy benefits from seamless Customer Service


Product:

Hosted IVR

Highlights


Reputed Coaching Academy benefits from seamless Customer Service

reputed coaching academy benefits from seamless customer service

Overview

The customer is a well-known coaching institute in Rajasthan, catering to students aspiring for competitive tutoring in SSC, NDA and many such exams.

Business Challenge

The customer was looking for a Pan-India single-number solution for inbound (IB) and outbound (OB) calls. They were facing issues in the effective management of their vast customer database and multiple numbers. They were looking for a service provider who could offer scalable solutions for voice, data and managed services. The challenge lay in creating a cost-effective solution that would also be easy to scale up. 


Tata Tele Business Services Solution

  • TTBS proposed Hosted Interactive Voice Response (HIVR) as a solution to streamline their inbound and outbound calls. 
  • With one SIP board number for incoming calls and one for outgoing calls, the callers would find it easy to access the requisite information. 
  • Also included was a single portal or Graphical User Interface (GUI) reporting for both IB & OB. 
  • We created a system that could easily be scalable as the customer’s business needs evolved and grew. 
  • We also facilitated a support team that worked 24x7 to handle customer queries.

Business Benefits

  • Reduced costs on account of a single service provider & a dedicated support team
  • Efficient management of calls due to ease in accessibility through one number for incoming and outgoing calls
  • Centralised database enabling the customer to see call data records (CDR) on a single platform

Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
Call Form Enquire
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