SaaS-driven e-waste management company improves brand recall & workflow with simplified Toll-free solution

Apr 2021 | CASE STUDY

saas driven e waste management company improves brand recall and workflow with simplified toll free solution

The Requirement

The customer’s unique service offering required a bespoke telecom infrastructure based on a single contact point for all client enquiries.

The solution warranted 24x7 accessibility and equipped with easy routing options to handle multiple enquiries.

Furthermore, all incoming client calls needed monitoring and tracking abilities to ensure accountability.

Finally, it was pivotal for the customer service contact number to be simple for easy recollection.

Benefits

  • Toll-free number improved communication and customer retention
  • Interactive web interface enabled real-time management and monitoring of call history and other information
  • Improved call-answer rate and service delivery via call analysis reports
  • Increased customer satisfaction by ensuring business accessibility

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