The customer has a core banking setup hosted on their data center centrally and all branches are required to connect to the setup. The core banking services include mortgages, deposits, loan and credit processing capabilities, with interfaces to general ledger systems, and reporting tools. The Co-operative bank makes these services available to its customers across multiple channels like ATMs, Internet banking, mobile banking, and branches.
The customer’s business has grown tremendously and transformed itself from only a deposits taking and loan providing system to an institution which provides an entire gamut of products and services under a wide umbrella.
TTBS intelligent connectivity solution to the bank gave them an edge in the industry with benefits including:
- Accurate, timely and actionable information about customer relations
- Single view between bank and customers
- Easy ability to introduce new financial products and manage changes in existing products.
- Seamless merging of back-office data and self-service operations
Increased Customer Base
The availability of real time transactions, and entire portfolio of financial products available through internet and mobile banking has helped increase customer base.