Seamless availability of the core Banking Solution across multiple channels with TTBS Smart Connectivity Solutions

Feb 2021 | CASE STUDY

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The Requirement

The customer has a core banking setup hosted on their data center centrally and all branches are required to connect to the setup. The core banking services include mortgages, deposits, loan and credit processing capabilities, with interfaces to general ledger systems, and reporting tools. The Co-operative bank makes these services available to its customers across multiple channels like ATMs, Internet banking, mobile banking, and branches.

The customer’s business has grown tremendously and transformed itself from only a deposits taking and loan providing system to an institution which provides an entire gamut of products and services under a wide umbrella.

Benefits

TTBS intelligent connectivity solution to the bank gave them an edge in the industry with benefits including:

    Greater Customer Satisfaction:

  • The entire range of banking products including savings, deposit accounts etc. are now available from any location.
  • Accessibility through multiple channels, including mobile banking and web.

Operational Efficiency:

  • Accurate, timely and actionable information about customer relations
  • Single view between bank and customers
  • Easy ability to introduce new financial products and manage changes in existing products.
  • Seamless merging of back-office data and self-service operations

Increased Customer Base

The availability of real time transactions, and entire portfolio of financial products available through internet and mobile banking has helped increase customer base.

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