Software company overhauls customer service with a cloud communication setup

May 2021 | CASE STUDY

software company overhauls customer service with a cloud communication setup banner

The Requirement

The customer’s growing business required a smooth customer service system that catered to their distinct client base.

They needed a 24x7 enquiry line accessible through a single phone number. It was also critical for the line to be equipped with call routing and recording facilities.

To protect confidential data, teams required safe and secure access to the system, at anytime and from anywhere to track and supervise calls.

Due to space constraints, all of this had to be achieved without setting up any physical infrastructure.

Benefits

  • No ancillary cost as Smartflo solution is entirely cloud-based
  • Enhanced customer experience with 24x7 availability and improved routing options
  • Effortless scalability for any future system upgrades
  • Secure and reliable system with authorised login, IP restrictions, OTP verification and more

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