Back to Case studySuumaya Industries Leverages Smart Internet, PRI, and Microsoft 365 from TTBS to Invigorate the its Overall Working Environment
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Founded in 1980s, the company is now a renowned lifestyle destination brand having created a niche for itself as an innovative leader and commercial powerhouse. Its businesses are diversified into two broad categories: retail and supply chain engineering. The team leverages new technology backed solutions to develop robust end-to-end supply chain ecosystem.
The organisation maintains a conviction that growth is the only constant and sustainability cannot be overlooked to future-proof the growth of any business. It also believes that ‘customer-first’ is not merely a strategy but denotes the very mindset of an enterprise that is determined to foster optimum customer experience at every stage.
Tata Tele Business Services (TTBS) has been providing information and communication technology (ICT) services to the company since 2020.
Business Challenge
- More bandwidth for cloud apps: The enterprise applications were moving to the cloud and a speedy internet service was critical to their smooth functioning.
- Need for digital phone lines: There was also a need for PSTN-compatible phone lines that could provide clear voice quality without consuming internet bandwidth.
- Anytime-anywhere access to productivity suite: Employees needed MS Office applications in a cloud environment for the ability to work from anywhere.
- Common online meeting system: Instead of allowing business communication on any platform, the company wanted an encrypted platform to conduct official meetings.
TTBS Solution
To provide secure and uncontended connectivity to the retail and supply chain management firm, TTBS began by deploying its internet leased line Smart Internet.
The solution brought symmetric upload and download speeds for efficient working of bandwidth-intensive applications. We then provided Microsoft 365 platform that enables employees to work on Microsoft apps from any device, and provided them with Microsoft Teams for real-time collaboration via audio-video conferencing.
The telephone line was upgraded with the configuration of Primary Rate Interface (PRI) service. Each of these lines provides 30 channels which makes it easier to scale the network for handling increasing call volumes. It provides optimum digital voice quality without hogging internet bandwidth.
By providing the combination of these three solutions, TTBS met the organisation’s specific needs in infrastructure upgrade:
Solution Highlights
- The dedicated connectivity built by Smart Internet helped the company to make its online workflows more robust and keep them more secure against cyber threats.
- Microsoft 365 gave employees the freedom to use productivity applications from any device and store data for projects in a repository accessible to all authorised users.
- As MS Teams is a part of Microsoft 365, the employees also got a dedicated platform to conduct their meetings and keep the communications encrypted end-to-end.
- The easy to manage PRI voice connectivity line made it easier to distribute calls and gave the organisation the ability to handle 30 simultaneous calls through a single connection.
Benefits
- Boost in productivity with point-to-point ILL connection, robust uptime and symmetric download-upload seeds
- Simplified management and ease of scaling the telephony system for 30 calls with every new PRI link
- Resilient business continuity assured by Smart Internet that provides SLA-backed uptime and has built-in features for security against online threats
- Engaging user experience with easy-to-use Microsoft tools available for documenting content, keeping Excel records, making presentations, and Outlookbased email collaboration
- Superior voice quality as PRI-based communication is not sensitive to shared data bandwidth
- Meaningful virtual meetings organised on Teams that enables everyone to be on the same page while communicating through audio, video, and chat features
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