Technology Solutions Provider Augments Customer Services with HIVR Solution

Highlights

  • Cost-effective solution that provided all services (call recording/ inbound/ missed calls) on a single platform
  • Customised IVR configuration for personalised service to callers
  • Zero CapEx services that could be accessed entirely through the cloud with no requirement of a PBX at the customer’s end
  • Easy scalability ensuring future-ready business processes
  • Improved customer service with efficient problem solving

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