Back to Case studyTelecom Leader Leverages SIP Trunk to Drive Business Growth
ShareIntroduction
The client is the leading Internet Service Provider in Goa, providing fast, secure and reliable Internet Services They hold a Unified License from the Department of Telecommunication (DOT) Govt. of India
Business Challenge
The customer needed a voice solution along with end broadband to cater to the latest triple play requirement of end users Additionally, they required voice solutions from service telecom providers with multiplier possibility through the existing voice infrastructure This needed a SIP with bundling server solution They needed the latest technology with an ability to analyse the overall voice and data path separately in the existing Gigabit Passive Optical Network (GPON)
Further, the solution had to be compliant with the DoT norms, and the voice resale model to be made available
TTBS Solution
- TTBS customised the solution to meet the customer’s requirements without disrupting their existing voice infrastructure
- Our team provided the customer with 100 channels Session Initiation Protocol (SIP) Trunks, which terminated in their server room on a NextG server
- The customer connected all the SIP Trunks with their Communications Platform NextG Server with the complete capability to design the SIP and DID flow It could cater to Customer Relationship Management (CRM) and billing functionally as well for end fiber to the home (FTTH) user
Benefits
- SIP Trunk: Voice solution along with broadband connectivity and SIP linked the end customer on the FTTH network
- Cost saving for the customer due to no upfront investment on an on premises setup
- Streamlined services because of integrated CRM and billing functionalities
- Elevated customer satisfaction leading to growth in business opportunities
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