Tours & Travels leader drives up customer reach with integrated voice and data solution

Apr 2021 | CASE STUDY

tours and travels leader drives up customer reach with integrated voice and data solution

The Requirement

Given that their primary source of generating business opportunities is via incoming client calls and enquiries, the customer required a communication infrastructure that ensured seamless inbound and outbound calls.

The current work-from-home mandate also necessitated uninterrupted connectivity between teams from various company branches and distant employees.

With a business model centred on providing corporates with travel and tourism services, the customer needed to manage and track the high number of incoming calls coming through various channels. This called for a telecom infrastructure that allowed easy call routing to respective teams based on the client's enquiries.


  • Faster sales conversions due to enhanced productivity of the customer support team
  • Improved customer experience with real-time query resolution
  • Increased business outcome with a greater number of incoming calls and leads generated and reduced turnaround time
  • Wider reach with dedicated toll-free numbers
  • Reduction of underutilised resources and uneven distribution of calls
  • Significantly improved efficiency due to close monitoring of agent performance


Enter Name
Enter valid Email
Enter Organization Name
Enter Valid Mobile
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

By clicking submit below, you consent to allow Tata Tele Business Services to store and process the personal information submitted above to provide you the content requested.
Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
Call Form Enquire
We use cookies

to give you a better experience. By using our website you agree to our policies.