Back to Case studyTTBS Endpoint Security Helps Japanese RTLS Service Provider Safeguard Critical Devices and Data
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The company is a technology startup offering IoT-based real-time location systems (RTLS) to global customers and the only RTLS provider in the market building and deploying entire solution stacks end-to-end – from BLE/UWB beacon hardware to cloud-based data analytics.
Headquartered in Tokyo, the enterprise has its Indian office in Kochi and supplies its products in over ten countries. It has been actively supporting digital transformation initiatives in several industries, including logistics, healthcare, retail, travel & tourism, construction, education, and event planning. The team aims to improve business performance by helping entities locate, monitor, and analyse their resources in real-time.
The company’s frequent interactions with multiple entities via different channels necessitated robust online network security. Not wanting any employee digital devices to become entry points for cyber threats and malicious content, the IT heads explored Tata Tele Business Services’ (TTBS’) cybersecurity solutions. Our Endpoint Security solution met their specifications, and they decided to adopt it for their operations.
Business Challenges
A large team used both company-owned and personal devices for work, connecting to different online platforms or getting links and attachments via email/messaging services/cloud repositories. The organisation wanted to establish strong control over all entry points to thwart malware penetration into the online network. Although they were already following documented policies to update all desktops, laptops, tablets, and servers and have frequent patch fixes, the team sought further security measures to shield its IT infrastructure and business data.
Traditional antivirus programs posed several challenges:
- They occupied considerable space on the disk, slowing down devices and affecting employee productivity.
- Many threats remained undetected and blocked in real-time, forcing users to activate scans manually to ensure their computers were safe.
- The antirust software systems occasionally misidentified safe work files and business applications as ‘threats’, causing unnecessary worry and inconvenience for employees.
The organisation wanted a reliable endpoint security solution with advanced detection techniques. It also required customer service support to guide users through any queries.
TTBS Solution
Our solution architects offered TTBS Endpoint Security licenses to cover all devices the organisation needed to protect. The solution was easy to implement and scale, as well as compatible with all operating systems (OSs) the team had been using – Windows, iOS, and Linux.
Endpoint Security safeguarded all data, applications, and other IT assets stored on the company’s computers, servers, and mobile devices. It offered complete protection against viruses, spyware, ransomware, phishing, hacking, and unsafe USB attachments. It also addressed the challenges faced with previous programs:
- Being a cloud-based solution, TTBS Endpoint Security was a lightweight agent that did not affect device performances. It worked silently in the background to divert all online risks, including zero-day threats.
- The solution always worked in real-time, ensuring the blocking and quarantine of any potential danger before it affected the underlying device or network integrity.
- With its advanced threat intelligence abilities, Endpoint Security could clearly distinguish between safe and risky content to prevent disturbances in routine workflows.
IT managers could check the entire network status using Endpoint Security’s admin portal. It gave them a centralised control on all devices and complete information on the threats thwarted by the solution.
TTBS also continues to offer voice support to help the customer manage their account, and a dedicated team is ready round-the-clock for troubleshooting.
Endpoint Security uses real-time behavioural analytics to shield devices against cyber-attacks and hidden threats while also ensuring that users are not unreasonably warned to delete their bona fide work files.
Benefits
- Endpoint Security: Unified security management for all business-critical devices, including those used from remote locations
- Single management console to check the status of any device
- Improved productivity with cloud-based security solution involving minimal CPU usage
- Ease of scalability to secure more devices when required
- Comprehensive protection against known, unknown, and zero-day malware
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