TTBS Smartflo Helps Modernize Contact Centre Ops for Leading Medical Transcription Firm

Highlights

• Smartflo: Flexibility for workfrom-home and hybrid models with a webbased contact centre
Cost savings on physical infrastructure deployment and maintenance
Higher customer satisfaction scores with streamlined call routing and sticky agent feature
Improved employee engagement with ease of managing calls and recording-based performance reviews
On-demand scalability to keep pace with business growth