TTBS Smartflo Streamlines Call Routing for Customer-Centric Hardware Consultancy

Highlights

  • Smartflo: Better customer experiences from the systematic routing of calls and interactions with regional executive
  • Unbiased performance appraisals based on realtime call recordings
  • Improved employee experience built by work-from-home flexibility
  • Significant cost savings with the migration from equipment to softwarebased telephony
  • Enhanced productivity with the elimination of mobile network dependency
  • More uptime and 24*7 support under the end-toend SLA

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