Back to Case studyUS Company’s Software Developer Upgrades Internet Service with Smart ILL
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Established in the United States, the company is an e-commerce pharmacy offering free same-day deliveries for prescription medicines anywhere in New York, New Jersey, and Philadelphia. Its founders are second-generation pharmacy owners with deep industry knowledge.
When the pandemic led to country-wide lockdowns between 2020 and 2021, the team served its customers resourcefully, ensuring they always received medicine supplies on time. It also recorded exponential business growth during the same phase and launched a software development and support centre in Pune, India. The new business division commenced operations with 300 employees and has been rapidly expanding to double the number.
The company needed a secure and high-speed data service to run its processes in the Pune office. It approached Tata Tele Business Services for a leased line solution considering the inability of its present network connection to support digital workflows effectively.
Business Challenges
The company had been using an internet leased line (ILL) sourced from a local internet service provider, which failed to meet its requirements. With frequent downtime issues, it defeated the very purpose of subscribing to a dedicated data service.
Other challenges compelling the company leadership to look for a new ILL solution were:
- The security infrastructure was weak as the vendor had arranged for security only at the Wi-Fi access points.
- It was essential to gain more control over the network’s content entering via web browsing, emails, and social media to block security threats.
- While the bandwidth offered was better than what comes with a basic broadband connection, it was not enough to fuel the processes that involved simultaneous usage of multiple cloud applications.
The team wanted its ILL service to facilitate ease-of-usage, robust connectivity, highly available firewall security, and regular insights on data consumption. The product demonstration of TTBS Smart ILL with its bandwidth range of 10 MBPS to 1 GBPS impressed the customer, and they signed up for the solution
TTBS Solution
Our team configured the Smart ILL service with 300 MBPS bandwidth for the customer’s office. In addition to the uncontended connectivity advantage on the fibre-based internet leased line, the solution offered well-planned security features and complete manageability of the company’s data usage.
Such attributes removed the constraints faced with the previous service and addressed their primary concerns:
- Smart ILL was bundled with a virtual firewall and DNS security to protect internet usage for both on-site and remote users from cyber threats, data breaches, and malware.
- IT administrators got more control over the content accessed at work. Using a DIY management portal, they could easily block or whitelist specific websites to prevent compromise with devices and network.
- The 300 MBPS bandwidth and best-in-class uptime of 99.5% enabled the users to run voice, video, and other enterprise apps without facing latency issues that affected workflows earlier.
Besides securing the online resources’ usage, Smart ILL’s management portal also offered the company 360° visibility into the performance of different applications. Supervisors could understand their bandwidth consumption and ensure they supported operations efficiently.
After configuring the service with all required features, TTBS continues to offer round-the-clock voice support to the customer.
Businesses with digitalised operations expect security, speed, and manageability from their data service. That is precisely what Smart ILL offers as an SLA-backed solution.
Benefits
- Robust business continuity built by higher uptime, lower latency, and lower packet drops
- Inbuilt security saving costs and inconvenience of additional firewall deployment
- Higher productivity with symmetric download and upload speeds
- Enhanced customer experience resulting from more active and secure operations
- Valuable insights on network performance and bandwidth consumption
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