Voice and data connectivity for a leading online shopping marketplace

Mar 2017 | CASE STUDY

A leading online shopping marketplace case study 1.png

The Requirement

The client was using multiple solutions from various service providers on a pan-India basis for connectivity between offices, contact centers and warehouses. The network was dependent on multiple providers and the customer was facing a challenge in growing the size of the network in tandem with business expansion goals. The first roadblock to their domestic network was the different types of unmanaged connectivity solutions such as broadband, IP-VPN and P2P from multiple providers. The lack of a single provider across India created a hurdle for the client’s logistics teams as uptime and application connectivity were constant issues. Customer support was also being hampered due to forwarding restrictions on landlines from other service providers. While some ISPs claimed to cover an entire geographical area, they did so through a network of smaller suppliers that required separate agreements.

Benefits

With MPLS VPN, the client could ensure seamless connectivity across multiple locations, leading to optimization of workflow and data to an empowered logistics team PRI connectivity for contact centers ensured smooth communication and i mproved call quality with all stakeholders, both internal and external

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