Back to CXO Round Table
About the event:
A positive outcome of the pandemic is the reduction of traditional travel and real-estate costs and increased investments in employees and technology with is bound to pay dividends in the long run. The coming year will see more and more professionals using app-based virtual numbers to effectively communicate with clients anytime, anywhere. Leading unified communication solutions providers will help new-age enterprises drive productivity by deploying a host of features across integrated telephone systems. It includes caller ID, voicemail, call recording-forwarding-scheduling, direct inward/outward dialing, call hunting and call masking. Deployment of Analytical tools, to derive intelligence on customers' behavioral changes and adapting to new business models will lead to future growth.
Speakers:
AS Muthu Prasanna
(Founder Crumbles)
Suhas Mhaskar
(Director IT Octave)
Sachin Waingankar
(AVP Web Werks India Pvt. Ltd)
Janis Das
(DGM, BTL & Regional Marketing Tata Tele Business Services)
Saisudha Patro
(MD Mundial Pharmaceuticals Pvt. Ltd.)
Sandip Saraf
(Director IT Absolute Networks Pvt. Ltd)
Ninad Raje
(Director IT Health Assure Pvt. Ltd.)
"Work from home was more of a management challenge of the mindset than a technological challenge. The pandemic helped us to do the transition super quickly, production, of course, could not happen and all B2C businesses were challenged, not so much in the B2B space. We see the new normal has opened up a lot of possibilities for us. We are an IT company andwe have completely adjusted to the new normal keeping ourselves nimble enough to face the challenges" - Suhas Mhaskar
Key takeaways
- Cloud computing will help and has been helping in working from home
- Technologies are to be developed to help stall the disruption of services that have happened due to the pandemic
- Future of workforce - alternative jobs would be created, intelligent and analytical base jobs will be there, 10-15% work from home to continue not so much so for B2C companies
- Good collaboration software’s need to be developed and employees should learn to use them, like what SAP did in the past, ML and AI will do it now
- Employees should learn a new skill and come up with novel ideas
- Upgradation and more service to the client required during and post-pandemic
