Rising to the challenge With tech advantage

About the event:

The coronavirus outbreak has forced organisations to re-evaluate how contact points are leveraged, how employees deliver relevant customer experiences, where they work and how digital channels can be used to support business continuity through crisis and beyond. The global COVID-19 pandemic has forever changed our experiences – as customers, employees, Citizens, humans – and our attitudes and behaviors are changing as a result. The crisis is fundamentally changing how and what consumers buy and is accelerating immense structural changes in every industry. Once the immediate threat of the virus has passed, organisations will need to consider the impact of these changes on the way we design, communicate, build and run the experiences that the target group need and want.