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Banking and financial institutes have acted as a prime lever of the country by providing impeccable support with their services, in the testing pandemic times.
None of us have ever imagined that we would be required to stay indoors and still look at ways to have greater business continuity. Even banks and financial institutes ensured to provide maximum services to the customers without or with their limited visits to the branch.
The technology leaders are forced to reimagine and rethink their business models and processes to drive better efficiency and scalability. Businesses, had to realign their IT priorities to manage the situation better.
In this pursuit, we have brought an interesting topic "Technology Driven Banking - The View Point" where we would hear views from the technology leaders of the co-operative banks and financial institutions on the existing technology landscape along with challenges and what does the future technology driven banking looks like.
Speakers:
Sanjay Pawar
(Head IT India Advantage Group)
Arti Dhole
(CIO Cosmos Co-Operative Bank Litd)
Anil Patel
(Head - IT The Union Co-Operative Bank Ltd.)
Harshal Pathak
(CISO Rajkot Nagarik Sahakari Bank Ltd.)
Rahil Patel
(CTO Easy Pay)
Hashyadeep Dave
(GM, SME Sales Tata Tele Business Services)
Praveen Rao
(Head of Business Martech & Digital - The Max)
Balram Choudhary
(VP & Head, Technology Infrastructure BOB Financial Services Ltd)
Nayanesh C Shah
(Head IT Sarvodya Commercial and Co-Operative Bank Ltd)
Mahesh J. Jani
(Chief Manager IT Rajkot Nagarik Sahakari Bank Ltd)
Pankaj R. Parikh
(AGM-IT The Kalupur Commercial Co-Op. Bank Ltd.)
Rajat Patel
(Assistant Head IT The Union Co-Operative Bank Ltd)
"Business continuity plans are being laid out from technological and from cyber security perspective while also implementing zero trust framework." said Mr. Balram Choudhary, VP & Head Tech. Infrastructure, BOB Financial Solutions Ltd.
Key takeaways
- Digital eco-system implementation received a boost post the pandemic
- Processes are being relooked at – how either 100% or close to 100% of services to customers can be digitized.
- Service delivery times in some cases have improved thanks to digitization, eg, the time taken to offer credit cards to the customers came down from 15 to 30 days to just about 3 to 5 days in one of the financial institutions.
- With work from anywhere scenario, information and cyber security was a key challenge which had to be addressed in the post-pandemic period
