Mr. Harjit Singh
Managing Director
Mr. Harjit Singh
Managing Director
FY 2024–25 was a year of reset and resolve for Tata Tele Business Services (TTBS). As the world leaned deeper into digital, we sharpened our focus not just on enabling seamless connectivity, but on ensuring that our growth narrative was firmly rooted in sustainability, responsibility, and resilience. At the heart of this shift was a decisive pivot towards greener operations.
We significantly lowered total energy consumption across our core locations. Solar energy usage has increased meaningfully, now representing a more prominent share of our overall energy mix. Water consumption has also decreased, driven by efficiency initiatives and the implementation of rooftop harvesting systems across key campuses. These changes reflect the deliberate choices we’re making to future-proof our operations while minimising our environmental footprint. But transformation didn’t stop at carbon and water. We upgraded our infrastructure with low-emission generators, smart cooling units and compliant backup systems. Our waste management strategy ensured scientific disposal - with 100% of e-waste and hazardous materials diverted for responsible recycling. Every intervention was designed not just for compliance, but for long-term impact.
Trust continues to be the cornerstone of our customer relationships. In a year marked by rising digital threats, TTBS recorded zero data breaches - a reflection of the strength of our ISO 27001:2013-certified data governance protocols. From safeguarding enterprise data to enabling SME scalability with platforms like Smartflo and iFLX, we’ve helped clients run smarter, safer, and more sustainable. Internally, we remained equally focused. Every single employee - permanent or otherwise - was trained on ethical conduct, data security and workplace rights. We continued to invest in a diverse and inclusive culture, even as we scaled talent and strengthened our leadership pipeline.
What emerges from all of this is a Company that’s not just adapting to change but shaping it. Sustainability is integral to our business strategy that is built into our business model, anchored in materiality, and driven by an honest reckoning of the risks and responsibilities of a digital-first economy. In line with our report’s theme, Connect. Collaborate. Transform. Redefining Sustainability with Smart, Responsible Solutions, we are inspired by the potential of digital infrastructure to catalyse positive change - in business, society and the environment. As we move ahead, our priority is clear: to build infrastructure that powers businesses, connects communities and contributes meaningfully to India’s sustainable growth journey. At TTBS, we’re not just offering services - we’re helping shape the architecture of a more connected, conscious future.
ESG Pillars
Inclusion of climate change aspects into Tata Code of Conduct (TCoC) and TATA Business Excellence Model (TBEM) demonstrates the significance of the subject for the company.
At Tata Teleservices we apply our knowledge, solutions and innovation to empower people, business and society to help shape a more sustainable world. Our Connectivity & Collaboration solutions enable our customers & society at large to address - climate change, education, health and humanitarian issues.
Our sustainability focus is on environmental and social aspects and extends beyond financial goals and legal requirements.
Focus
- Customer Satisfaction & Engagement
- Business Conduct Ethics
- Employee Health, Safety Wellbeing
- Employee Training Development
- Responsible Marketing
- Business & Human Rights
- Transparent Reporting
Track
- Employee Diversity & Inclusion
- Supply Chain Management
- Community Engagement
- Energy Consumption
- Waste Management
- Technology & Innovation
Review
- Employee Volunteering
- Climate Change
- Biodiversity Loss
- Water Management
Tata Teleservices is driven by a passionate commitment to improve the organization, society and the environment. As a member of the Tata Group, Corporate Social Responsibility (CSR) is at the core of the organization. The Company actively supports the social and economic development of communities through various CSR initiatives which are designed and implemented through partnerships with non-profit organizations, agencies and other Tata Group Companies.
The Company firmly believes in giving back to the community and bringing a positive difference in the lives of underprivileged members of our society. Most of the CSR activities are by way of volunteering by employees and these tend to be mostly in locations where there is a critical mass of employees. The projects are undertaken based on the thrust areas of Education, Healthcare, Environment Sustainability and maintaining the quality of soil, air and water. The Company also partners with Tata Sustainability Group (TSG) as well as other Tata Group Companies to participate in various volunteering projects and initiatives during the year. All CSR activities are tracked to determine the outcomes achieved and the benefits offered to the community.
TTL employees also participate in Group CSR Programs including Tata Volunteering Week and ProEngage. Tata ProEngage is a part-time skill-based volunteering program, where volunteers work individually or in teams (cross-company groups) and use their skills to address specific problems identified by NGOs.
Environment
The cornerstone of our Company's ethos is reflected in our key environmental focus areas, which underscore our commitment to fostering a greener future. The key environmental focus areas include energy, water and waste.
Energy
Being an ICT solution provider company, electricity and diesel generators are used for the powering of the Company's core locations and other network equipment.
TTBS is committed to closely monitoring and reducing its greenhouse gas (GHG) emissions by regularly assessing its operations and implementing targeted initiatives to enhance energy efficiency. The Company keeps a close eye on its Scope 1 and Scope 2 emissions, which include emissions from direct operations and purchased electricity.
Through a range of optimisation efforts, including enhancing energy efficiency, increasing the use of renewable energy, and implementing green initiatives, TTBS has managed to reduce its total emissions (Scope 1 + Scope 2) by 7.5% compared to the previous year. However, there has been a 12% increase in Scope 1 emission from last year due to increase in fuel consumption.
Energy Consumption (in GJ)
Energy Footprint (in GJ)
| Source | TTSL | TTML | Total | |||
|---|---|---|---|---|---|---|
| FY 24-25 | FY 23-24 | FY 24-25 | FY 23-24 | FY 24-25 | FY 23-24 | |
| Renewable Energy | 19,511 | 17,626 | 0 | 0 | 19,511 | 17,626 |
| Fuel | 6,441 | 5,641 | 1,571 | 1,385 | 8,013 | 7,026 |
| Grid Electricity | 1,14,683 | 1,27,949 | 55,950 | 55,636 | 1,70,633 | 1,83,585 |
| Grand Total | 1,40,635 | 1,51,216 | 57,521 | 57,021 | 1,98,157 | 2,08,237 |
Scope 1 & Scope 2 Emissions
We regularly monitor Scope 1 emissions (from diesel generator usage) and Scope 2 emissions (from procured electricity), while actively evaluating our operations to identify opportunities for reducing Greenhouse Gas (GHG) emissions.
Scope 1 & Scope 2 Emissions Footprint (in MTCO2e)
Scope 3 Emission
Major Scope 3 emission categories for TTL are Purchased goods & services, Upstream leased assets, Fuel & Other Energy related emissions.
Water
TTL’s business operations do not depend heavily on water usage being ICT solutions provider. However, recognizing the importance of water as a scarce resource, we are committed to its efficient use through recycling, re-use, and minimizing waste. To identify opportunities for water savings, we conducted a comprehensive water audit. In FY 24, our two largest offices in Navi Mumbai and Hyderabad, owned by TTL, recorded a water consumption of 37,000 kiloliters, used exclusively for human needs.
Wastewater
TTL has implemented a mechanism for Zero Liquid Discharge through the reuse & recycling of treated wastewater.
Wastewater generated by our two office buildings is treated on-site in a sewage treatment plant and then reused for non-potable applications. This process of greywater recycling reduces our use of freshwater sources and prevents the discharge of wastewater into natural water bodies or land areas.
Rainwater Harvesting
As part of the Tata Group’s sustainability initiative under Project Aalingana, TTBS has implemented several water conservation measures to reduce water consumption and promote responsible resource use.
A rooftop rainwater harvesting system has been installed at the TTBS headquarters in Navi Mumbai, contributing significantly to water replenishment efforts.
The Company has implemented several water conservation measures in its owned buildings, including the installation of sensor taps with aerators and waterless sanitary facilities.
- TTML is replenishing approximately 20 lakh litres of water annually through similar initiatives, which have led to a reduction of 33 lakh litres in municipal water demand in FY25.
- TTSL is replenishing approximately 27 lakh litres of water annually through rainwater harvesting. As a result of these initiatives, TTSL has achieved a reduction of 3.6 lakh litres in municipal water demand in FY25.
Water Footprint (kL)
Given the nature of its operations, TTBS has limited dependence on water consumption. However, recognising the critical importance of water as a scarce resource, the Company remains committed to its efficient use through recycling, reuse, and minimising water wastage. TTBS recorded a water consumption of 33,032 kL in the current reporting year. This is 10% lower than the previous year.
Water Footprint (kL)
| Source | TTSL | TTML | Total | |||
|---|---|---|---|---|---|---|
| FY 24-25 | FY 23-24 | FY 24-25 | FY 23-24 | FY 24-25 | FY 23-24 | |
| Water Withdrawal | 23,131 | 23,491 | 9,901 | 13,228 | 33,032 | 36,719 |
| Water Consumption | 23,131 | 23,491 | 9,901 | 13,228 | 33,032 | 36,719 |
Waste
We are committed to eco-friendly waste management, ensuring that no waste is directed to landfills or incineration facilities.
Waste generated in our offices is segregated into different streams in compliance with Indian regulations. Non-hazardous waste is handed over to municipal waste management agencies, while e-waste and battery waste are sent to authorized recyclers.
TTL is a telecom service provider and does not manufacture any products. Hence, reclaiming products and their packaging materials is not applicable.
Waste Handling (MT)
| Source | TTSL | TTML | Total | |||
|---|---|---|---|---|---|---|
| FY 24-25 | FY 23-24 | FY 24-25 | FY 23-24 | FY 24-25 | FY 23-24 | |
| Plastic Waste | 0.1 | 0 | 0.2 | 0 | 0.3 | 0 |
| E-waste | 70.6 | 52.3 | 12.9 | 21.4 | 83.5 | 73.7 |
| Battery Waste | 169.1 | 88.9 | 85.5 | 96.5 | 254.6 | 185.5 |
| Other Hazardous Waste | 0.7 | 0 | 0 | 0 | 0.7 | 0 |
| Non-Hazardous Waste | 66 | 0 | 52.9 | 0 | 118.9 | 0 |
| Grand Total | 306.5 | 141.2 | 151.5 | 118 | 458 | 259.1 |
| Waste Recycled | 242 | 141.2 | 134.3 | 118 | 376.3 | 259.1 |
Note:
- Waste generation during FY 24-25 increased due to monitoring of additional categories of waste, including plastic waste and other non-hazardous waste. Other non-hazardous waste includes food waste, cartons, paper, horticulture waste, and metal scrap. Plastic waste and other non-hazardous waste are reported for Mumbai & Pune locations, where TTBS holds operational control.
- E-waste and battery waste data are reported for all locations in TTBS and recycled through authorized vendors. Plastic, paper, metal, and cardboard waste are recycled through authorized recyclers. Composting is used for food & horticulture waste.
Governance
The Company believes in highest standards of good and ethical corporate governance practices
Strong leadership and effective corporate governance practices have been the Company’s hallmark inherited from the Tata culture and ethos. The Company has a strong legacy of fair, transparent and ethical governance practices.
The Company has adopted the Governance Guidelines on Board Effectiveness. The Board met at least once in each quarter and the maximum time gap between two Board Meetings did not exceed the limit prescribed in the Act and the Listing Regulations.
Board Members
Our Board of Directors provides strategic oversight, guiding the company toward sustainable growth and long-term success. Committed to governance and accountability, they ensure alignment with the organization’s values and goals. They are as follows:
TTSL Board of Directors | TTML Board of Directors
Board Composition
The composition of the Board of Directors of the Company (the “Board”) is in conformity with Regulation 17 read with Regulation 25(6) of the Listing Regulations and Section 149 of the Act.
Board Composition
Board Diversity
Board Skill Diversity
The Board comprises leaders and experts in their respective fields for achieving the objectives of the Company while operating effectively, responsibly, and sustainably. The Directors bring in the required skills, competence, and expertise to the Board.
| Skills & Expertise | Mr. A. S. Lakshminarayanan * | Mr. Ankur Verma | Mr. Harjit Singh * | Dr. Narendra Damodar Jadhav | Mr. Kumar Ramanathan | Dr Vaijayanti Pandit (w.e.f. March 9, 2025)* | Ms. Hiroo Mirchandani(until March 8, 2025) |
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Board Committees & Composition
For details of the Composition of Committees as of 31.03.2025, refer Annual Report of TTML & TTSL.
TTML Annual Report |
TTSL Annual Report
Stakeholder Engagement
We engage with our stakeholders on continual basis through various communication channels. We regularly discuss a range of topics, including customer service feedback, new product launches, financial performance, and employee well-being.
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Policies
Information & Cybersecurity policy
TTL has Information & Cybersecurity policy in alignment with ISO 27001:2022, covers aspects of Human Resource Security, Asset Management, Access Control, Password Management, Acceptable Usage, Email, Physical & Environmental Security, Operations & Communications Security, Supplier Relationship, Incident & Continuity Management, Privacy & Protection of Personally Identifiable Information, Compliance, Cloud Security.
Anti-Bribery & Anti-Corruption Policy
TTL has Anti-Bribery & Anti-Corruption Policy applicable to all individuals working at all levels and grades, consultants, contractors, trainees, or any other person associated with TTL and such other people, including third parties. The policy covers aspects such as Gifts, Entertainment and Hospitality, Facilitation Payments, Procurement Process, Political, Community or Charitable Contributions including Communication and Compliance training and Grievance redressal mechanism.
Awards
Tata Sustainability Month (TSM) Awards
Tata Sustainability Month is a month-long behavior change campaign to inspire and facilitate the self-transformation of over one million Tata colleagues.
The June 2024 edition of TSM - the biggest ever, witnessed the participation of 9 lakh+ colleagues across 120+ Tata companies and more than 2 million engagements across various formats.
Awards won by Tata Tele Business Services:
Reports, Assurance & Certifications
Reports
FY 25 - BRSR Click here
FY 24 - BRSR Click here
FY 25 - Sustainability Report Click here
Assurance Statements
FY 25 - TTML & TTSL Click here
FY 24 - TTML & TTSL Click here
Certificates
ISO 14001 Click here
ISO 45001 Click here
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Social
To pave the way for a future brimming with possibilities, we have embarked on a path of continuous growth and excellence of our employees.
TTL is committed to being an equal-opportunity employer, actively promoting non-discrimination based on ethnicity, gender, or physical disability. The current focus of the organization is on enhancing gender diversity.
Diversity & Inclusion
In FY 24-25, women comprised 15% & 16% of the permanent workforce in TTML & TTSL, respectively.
Employee Diversity for FY 24-25
TTSL
TTML
Workforce Turnover Gender-wise
Wage Comparison
Employee Diversity for FY 24-25
Governance Board Diversity
Learning & Development
TTBS has established a robust three-tier Learning & Development (L&D) approach. Central to this strategy is a commitment to “Anytime, Anywhere Learning,” which provides employees with seamless access to world-class digital learning platforms, including LinkedIn Learning, Harvard Manage Mentor, Skillsoft, and Udemy. Accompanying these digital resources are best-in-class classroom experiences and targeted onthe-job coaching, all designed to democratise learning and align closely with both current and future business priorities.
TTBS’s learning needs assessment process is both holistic and data-driven, utilising multiple inputs such as the Annual Performance Management System (PMS), individual performance evaluations, competency assessments, feedback from managers and business leaders, and Annual Operating Plans (AOP).
By analysing these insights, TTBS identifies core skills essential for both current and future success. TTBS has launched a series of strategic Learning & Development (L&D) initiatives to support its evolution from a traditional wireline connectivity provider into a Smart Digital Solutions Company. These initiatives are designed to equip the workforce with the skills and mindset necessary to meet evolving customer expectations, adopt emerging technologies, and foster future readiness.
Key initiatives include:
Training on Health & Safety Measure
TTBS has achieved a total of 99% employee training on health & safety measures (98% from TTML & 99% from TTSL) in FY 24-25, compared to 96% in FY 23-24 for both TTML & TTSL.
Training in Skill Upgradation
In FY 24-25, TTBS provided skill upgradation training to 95% of employees from TTML & 94% from TTSL. This reflects an increase in training participation for both TTML and TTSL compared to FY 23-24 when 87% of employees from both TTML and TTSL received training.
Enabling Digital Talent for FY 2024-25
Career Development
Performance & Career Development Reviews of Employees
Supply Chain
Effective supply chain management is an opportunity to enhance efficiency, reduce costs, and minimise risks. We’re working towards optimising supply chain processes, cultivating supplier partnerships, and implementing sustainable sourcing practices. Collaborative supplier relationships, transparent communication, and regular performance assessments to ensure alignment with our goals and standards.
Supply Chain policy | Supplier code of conduct
Health & Safety
Our commitment to our people extends to ensuring their safety and promoting their well-being.TTL recognizes Safety, Health, and Environment (SHE) as one of the key focus areas of the organization. Our primary objective is to provide a safe and healthy work environment to our employees, business partners, and those who may be impacted by our business. We proactively advocate improving management systems, to minimise health and safety hazards, thereby ensuring compliance in all operational activities.
TTL has initiated the process of ISO 45001:2018 & ISO 14001:2015 certification.
Health & Safety policy
Our Workplace & Culture
TTL is winner of 2025 Gallup Exceptional Workplace Award, in recognition of its outstanding commitment to employee engagement and strengths development, based on Gallup Q12 employee engagement surveys carried out during the year. The minimum criteria to apply for the award requires organization to score overall Grand Mean of 4.40+ on Gallup Q12 surveys
TTL has defined policies on Working hours & Attendance, Leave & Holidays, Employee Referral, Mediclaim, Vehicle lease, Exit Policy, accessible to all employees on intranet which governs our labor practices management.
TTL’s Performance Feedback & Coaching Guidelines is aimed to build a culture of comprehensive feedback and dialogues on performance that includes Results, Behaviour and Skill building for future readiness. The guidelines cover aspects of Performance Planning, Midyear Feedback, Annual Feedback, Ongoing Feedback.
Dignity at the workplace policy
TTL also has Dignity at the workplace policy which affirms that all persons are entitled to equal employment opportunities and a safe, healthy and fair work environment.
Human Rights Policy
TTL’s Human Rights Policy commits to Non-Discrimination and Equality, Privacy and Data Protection, Freedom of Expression, Digital Inclusion, Safe and Healthy Work Environment.
Our CSR
At Tata Tele Business Services (TTBS), Corporate Social Responsibility is integral to our purpose. Guided by the Tata Group’s Sustainability Policy and aligned with the UN Sustainable Development Goals, we aim to create lasting social and environmental impact.
Focus Areas
Key Programs
By actively involving our workforce, we build a culture of compassion and responsibility, creating positive impact for society and the environment
Since January 2025, we have organized,
90
Volunteering Activites Across 16 Cities
2353
employees contributed 3738 Volunteering Hours
Mangrove Cleanup
April 2025, Mumbai
Blood Donation
August 2025, Pune
PwD Handicraft Exhibition
August 2025, Mumbai
Eco-awareness Run - Terrethon
June 2025, Pune
Prosthetic Limb Camp
June 2025, Mumbai
Seed Ball Making
October 2025, Hyderabad
Beach Clean-up
September 2025, Chennai
Food Distribution for Blind School
September 2025, Hyderabad
Greeting Card Making
September 2025, Bangalore
Teach & Feed Slum Kids
September 2025, Noida
Tree Plantation
September 2025, Kolkata
Trek-&-Plog
September 2025, Bangalore