QoS Performance for Access service (Wireline)

Loading...
LSA Code Billing and charging complaints Resolution of billing/charging complaints within 4 weeks Application of adjustment to customer bill within 1 week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outages, as applicable Accessibility of call centre/customer care Percentage of calls answered by the operators (voice to voice) within 90 seconds Termination/closure of service within 7 working days of receipt of customer's request Refund of deposits within 45 days of closure or non-provisioning of service
Provision of a service within 7 working days of payment of demand note by the customer Fault incidents (No. of faults per 100 subscribers) working days Fault repair by next working day Fault repair within 3 working days Mean Time to Repair (MTTR) Point of Interconnection (POI) Congestion (90th percentile value)
Benchmark ≥ 98% ≤ 5 ≥ 85% ≥ 99% ≤ 10 hrs ≤ 0.5% ≤ 0.1% 100% 100% ≥ 95% ≥ 95% 100% 100%
Please select filters above to load QoS data

Choose Company Code, Year, Quarter ending, and LSA Code to view the Quality of Service metrics.

Service area code Provision of a service within 7 working days of payment of demand note by the customer Broadband Service Performance Fault incidents (No. of faults per 100 subscribers) Fault repair by next working day Fault repair within 3 working days Billing and charging complaints Resolution of billing/ charging complaints within 4 weeks Application of adjustment to customer's account within 1 week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network Accessibility of call centre/ customer care Percentage of calls answered by the operators (voice to voice) within 90 seconds Termination/ closure of service within 7 working days of receipt of customer's request Refund of deposits within 45 days of closure of service or non-provisioning of service
Latency Packet Drop Rate Maximum Bandwidth utilization of any Customer service node to ISP Gateway Node (Intra-network) or Internet Exchange Point Link(s) Jitter
Benchmark ≥ 98% ≤ 50 msec ≤ 1% ≤ 80% ≤ 40ms ≤ 5 ≥ 85% ≥ 99% ≤ 0.1% 100% 100% ≥ 95% ≥ 95% 100% 100%
Please select filters above to load QoS Broadband data

Choose Company Code, Year, Quarter ending, and Service Code to view the Quality of Service metrics.

TATA is a registered trademark of Tata Sons Private Limited    © 2025 Tata Teleservices Limited

Tata Teleservices (Maharashtra) Limited (TTML) & Tata Tele NXTGEN Solutions Limited (TTNS) are subsidiary companies of Tata Teleservices Limited (TTSL)

Regd. Office TTML: D-26, TTC Industrial Area, MIDC Sanpada, P. O. Turbhe, Navi Mumbai - 400703

Regd. Office TTNS: Jeevan Bharati Tower - I, 10th Floor, 124 Connaught Circus, New Delhi - 110001