Business communication today relies on a host of services and devices that range from basic fixed-line phones and emails to VoIP telephony and instant messaging. At the same time, it can be challenging and costly to maintain multiple disparate systems. Some of them may not even be used to their full capacity. In this scenario, the concept of Unified Communications comes as a key business advantage. It is a cloud-based service that integrates multiple channels and devices to establish an efficient and cost-effective business communication setup. By leveraging Unified Communications, enterprises can streamline their collaboration internally as also with their customers and stakeholders.