EPABX for courier companies connectivity and control for reliable delivery

Logistics and courier companies are set to be the big gainers of India’s e-commerce boom. Logistics market in India is expected to be worth US$ 307 billion by 2020, according to a recent ASSOCHAM event announcement. Given the scale of the opportunity, small and mid-sized courier companies, need to invest in solutions that automate and professionalise operations to enable them to scale up smoothly.

Logistics and courier companies are set to be the big gainers of India’s e-commerce boom. Logistics market in India is expected to be worth US$ 307 billion by 2020, according to a recent ASSOCHAM event announcement. Given the scale of the opportunity, small and mid-sized courier companies, need to invest in solutions that automate and professionalise operations to enable them to scale up smoothly.

The first step is to have a robust and scalable communication system that improves performance and transparency. To illustrate, let’s take the case of a courier company with a one-city operation comprising 15 employees. To meet customer expectations and attract new business, it needs to seamlessly connect with couriers on the road to plan deliveries and track their whereabouts, throughout the day. Operating on slim margins and with limited support staff, the company has no support staff and needs a quick connectivity solution that does not need too much investment or time to set up. For the same reason the connectivity solution should require minimal expertise to manage and operate.

A wireless EPABX that uses pervasive and cost effective mobile network infrastructure is one of the best options for the courier company. This setup can be implemented in 2-3 days and customised to its specific size and requirements. By integrating it with couriers’ mobile phones as well as the enterprise computer system, parcel pickup, delivery and tracking become seamless and automatic. Typical wireless EPABX systems come with value added features like call forwarding, call diverting, call waiting and IVR, which can be added as business expands. In short, the courier company gets convenience, economy and technology, all in one package.

Courier and logistics companies should look at technology solutions like wireless EPABX to drive operational excellence and create a reputation for dependability. Given the fast growth of the sector, the rewards for enterprises that invest in modern technologies is the ability to exploit growth opportunities and stave off competition.