Global Big 4 Accounting Firm Adopts Smartflo

Highlights

• Smartflo: Quick deployment of contact centre services for resilient business continuity and consistent customer experience
Remote work flexibility allowing employees to work from anywhere, answering calls from their own mobile phones
Call monitoring and recording convenience for supervisors
Improved productivity with integrated apps and simple infrastructure to respond to callers
Zero CapEx model that also afforded cost savings on the annual maintenance charges, typical to traditional contact centre setups