Back to Case studyA complete cloud communication suite for secure expansion
ShareHighlights
- Higher take-up rates for their OBDs while giving unmatched and on-demand scalability.
- Customisable campaign flows that could be fed back to IVRs as well as portal rights for enriched customer experiences.
Introduction
The customer is one of India's leading digital mobile solutions house, operating in a wide array of target markets They provide hybrid solutions in mobile marketing as well as wireless technology applications
Business Challenges
The customer wanted a wholly managed voice broadcast solution defining On Board Diagnostics ( prompts to dip into customer records before broadcast
They also needed prompts to be enabled for dual tone multi frequency ( inputs embedded in the OBD prompts
TTBS Solution
- By facilitating Smartflo TTBS provided the customer with a complete cloud communication suite for all their hosted communication needs
- The solution helped the customer achieve OBD prompts with DTMF inputs with API integration to dip into customer records before broadcast
- We provided a single portal control for two virtual numbers one each from Bangalore and Ahmedabad to ensure higher take up rates for their OBDs
- They were also able to instantly create Interactive Voice Responses ( on the portal, making it easy to create and discard campaigns
