A Cab Service Provider Is Enriching Customer Service And Streamlining Compliance Using TTBS Workforce Management

Oct 2021 | CASE STUDY

a cab services provider is enriching customer service and streamlining compliance using ttbs workforce management

The Requirement

Depending on phone calls and messaging platforms to manage the workforce and vehicles was an inefficient practice. The company needed to know the exact location of its cars and drivers to ensure that pickups and drops were being provided satisfactorily to customers. Location awareness of vehicles was also necessary to check availability before accepting new bookings for transport services.

In line with the industry’s digitally transforming standards, the company needed GPS and IoT-based tools for workforce and fleet tracking. The expectations from such solutions were:

  • The ability to track vehicles and workforce through one integrated system
  • Reliable sensors for telematics and access to custom reports on a user-friendly interface
  • Secure logins for authorised users to view and download reports

IoT solutions that provide real-time insights on drivers’ locations, movement history, and compliance with the designated routes help cab service providers become more customer-centric. The company needed such tools to keep its business in line with global practices.

Benefits

  • Ease of scheduling tasks and assigning routes to drivers
  • Real-time location traceability with advanced IoT sensors and GPS application
  • Enhanced customer experience with the timely arrival of drivers at relegated locations
  • Better compliance with traffic rules ensured with continuous monitoring of driving behaviour
  • A secure web interface on desktops and mobiles to check and download reports
  • Scalable and unified tracking system to adapt to changing business requirements

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