Back to Case studyA Cab Service Provider Is Enriching Customer Service And Streamlining Compliance Using TTBS Workforce Management
ShareHighlights
- Ease of scheduling tasks and assigning routes to drivers
- Real-time location traceability with advanced IoT sensors and GPS application
- Enhanced customer experience with the timely arrival of drivers at relegated locations
- Better compliance with traffic rules ensured with continuous monitoring of driving behaviour
- A secure web interface on desktops and mobiles to check and download reports
- Scalable and unified tracking system to adapt to changing business requirements
Introduction
The enterprise is a leading car rental service provider catering to individual and corporate customers for intra-and inter-city travel. It offers luxury car hire, airport transfer, weekend tours, fleet management, employee transportation, and cabson –call services. With trained drivers and well-maintained cars, the company has been providing comfortable and safe ride experiences to its customers.
To manage its operations more effectively and monitor the whereabouts of its staff and vehicles, the organisation needed a GPS/IoT-based tracking system. Tracing the actual locations of drivers and their cars would also help ensure that customers get the expected and timely services.
After checking Tata Tele Business Services (TTBS’) IoT solutions’ portfolio and understanding its ease of use, the management team decided to invest in the tool. The service’s pan-India coverage was also a factor prompting the company to opt for our solution.
Business Challenges
Depending on phone calls and messaging platforms to manage the work force and vehicles was an inefficient practice. The company needed to know the exact location of its cars and drivers to ensure that pickups and drops were being provided satisfactorily to customers. Location awareness of vehicles was also necessary to check availability before accepting new bookings for transport services.
In line with the industry’s digitally transforming standards, the company needed GPS and IoT-based tools for work force and fleet tracking. The expectations from such solutions were:
- The ability to track vehicles and workforce through one integrated system
- Reliable sensors for telematics and access to custom reports on a userfriendly interface
- Secure logins for authorised users to view and download reports
IoT solutions that provide real-time insights on drivers’ locations, movement history, and compliance with the designated routes help cab service providers become more customer-centric. The company needed such tools to keep its business in line with global practices.
TTBS Solution
Having analysed the customer’s requirements and their existing IT infrastructure, we deployed our work force management system for them.
The work force management system was deployed to offer realtime information on drivers’ location and ensure efficient distribution of work loads. All required data could be securely accessed on the desktop or mobile app.
- By providing GPS-based location updates, this workforce tracking service not only helped the back office team trace the drivers but also managed their routes more effectively. With visibility into real-time locations, they could assign new pickups and drops to provide timely services to customers.
- A secure and user-friendly web and mobile interface helped the back office team and senior management easily access information pertaining to all drivers at work. Customised reports for each of these staff members helped to understand their productivity and compliance adherence.
- Studying the drivers’ movement history on various routes also made it easier for back-office executives to understand which course works better for plying on particular areas.
Automated workforce tracking simplified the workload management for each driver. Their performance could also be assessed based on the actual trips made on duty.
