EdTech Startup Achieves Seamless Business Connectivity During Lockdown with SmartOffice®
- SmartOffice®: Business continuity: Work could continue uninterrupted during the lockdown.
- Increased agent productivity: Access to call recordings and CDR allowed for better tracking and agent productivity
- Pan India reach: Agents across India could work seamlessly from home over personal devices.
- Customer access enabled: The I Serve portal allowed the customer to have control over termination numbers and report access.
- Cost effective solution: The solution was efficient and did not need much hardware investment by the customer.