Back to Case studyEducational Institution Improves Student Enrolments with Smartflo AI Voice Bot
ShareBusiness Challenge
The customer could not respond instantly to prospective student queries and guide them through the enrolment process. Challenges included:
- High Inquiry Volumes - Peak admission periods overwhelmed manual inquiry management.
- Delayed Student Engagement - Slower response times led to missed follow-ups and lower conversions.
- High Administrative Effort - Manual processes increased staff workload and impacted the student experience.
TTBS Solution
The automation helped to improve conversion rates while reducing manual workload for admissions teams:
- AI Voice Bot Deployment - Automated student interactions with Smartflo AI Voice Bot.
- Omnichannel Engagement - Integrated CPaaS-powered Voice and WhatsApp for seamless communication.
- Admission Journey Automation - Enabled 24×7 responses, lead qualification, and personalized applicant guidance.
Benefits
- Higher Enrolment Conversion - Faster responses helped convert prospective students into enrolled applicants.
- Reduced Query Resolution Time - Automation enabled instant responses and significantly reduced response delays.
- Improved Student Experience - Personalised, always-on assistance ensured a smoother admission journey.
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