Back to Case studyEstablished Equity Fund Management Firm Boosts Operational Efficiency with P2P Data Service on TTBS Smart Internet
ShareHighlights
- Better employee productivity with symmetric speeds for uploads and downloads
- Efficient network management with userfriendly monitoring tools
- Assured business continuity with SLAbacked uptime commitment of 99.5%
- Future-ready infrastructure with seamless scalability
- Inbuilt security saving costs and inconvenience of additional firewall deployment
Introduction
Based in Mumbai, the company is a private equity fund manager dealing with investments in growth and buy-out opportunities in India's fast-growing businesses. It primarily invests in retail, logistics, media, infrastructure ancillaries, precision manufacturing, biotechnology, pharmaceuticals, and clinical healthcare sectors.
As a financial sponsor for businesses, the company raises funds invested as per different investment strategies including leveraged buyout, venture capital, and growth capital.
The company had to improve its internet connectivity with an option that would offer uncontended bandwidth and better uptime. It wanted to upgrade from its basic broadband connection and contacted Tata Tele Business Services (TTBS) for an enterprise-grade data service. TTBS’ high-performance and secure ICT solutions, vast network expanse, and headquarters in the Mumbai region were a few reasons for choosing TTBS over other service providers.
Business Challenge
Initially the organisation used a basic broadband connection for its regular web surfing, email services, VoIP and web conferencing, and other cloud-based applications. The service, however, could not offer adequate bandwidth and was plagued by frequent downtime issues.
It became essential to upgrade to a leased line connection due to multiple challenges inherent in this rudimentary data service:
- The team could download content at a moderate (but not fast) speed, but uploading files to any app was time-consuming and affected business productivity.
- The service was offered on a ‘best-effort’ basis, and in the case of an outage, the service provider gave no definite time within which it would get restored.
- Cybersecurity was a cause for concern and the network performance could not be monitored in real-time.
The company needed SLA-backed internet connectivity with assured uptime and round-the-clock support to fix any glitches. It also expected better bandwidth with low latency and jitter.
Enterprise-grade data service was essential to stay competitive in the market and offer optimal customer experience.
TTBS Solution
TTBS provided its fibre-optic based managed internet-leased line (ILL) – Smart Internet - to the equity fund management firm. The dedicated and private data solution built direct connectivity between TTBS and the customer’s location.
Smart Internet’s uncontended bandwidth allowed the employees to use their realtime applications more efficiently. They noticed a significant improvement in voice quality for VoIP telephony and the experience with video conferencing systems.
The deployment of this managed internet-leased line addressed the problems that the company had been facing with basic broadband service:
- Smart Internet provided symmetric downstream and upstream speed to the users, helping them upload even bulky files promptly – with highperforming internet service, sharing content became easier and quicker.
- The service came with an SLA that guaranteed resilient 99.5% uptime, and defined a time limit within which glitches if any, would be satisfactorily resolved.
- TTBS monitored the connectivity round-the-clock for optimum performance and ensured real-time protection from online threats – Smart Internet’s virus definition update came from the best-in-class Cisco server.
As the intensity of internet usage was high and the employees needed to run multiple bandwidth-intensive applications simultaneously, Smart Internet became a value-for-money proposition for the company. It also offered a web-based portal to check network performance in real-time.
As a dedicated and direct connection rented out by TTBS to the business, Smart Internet provided uncontended bandwidth, 1:1 symmetric downloadupload speeds, and failsafe security from cyber threats.
