FinTech company upgrades contact center operations for productivity and cost effectiveness
Highlights
- Seamless communication with the ease of monitoring, managing and optimising call flows
- Improved employee productivity with IP calls enabled on different devices for work-from-home models
- Improved voice quality
- No downtime issues with instant backup solutions
- Measurable cost savings
- Efficient accounting via segregated billing on a pay-as-you-use basis
- Flexibility to increase and decrease the number of sessions as per requirements
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