Back to Case studyImmigration Consultant Connects Branch Offices by Leveraging Smart VPN MPLS
ShareHighlights
- Improved customer experience resulting from consistent coordination between remote employees
- Optimised cybersecurity on a private network protected from shared data services
- Increased productivity supported by more reliable uptime
- Consolidated network with a single, enterprisewide view of all branch offices
Introduction
The customer is a visa and immigration consultancy guiding clients in procuring visas for tourism, education, jobs, and permanent residencies. It has helped thousands of individuals and families settle in different countries, including Canada, Australia, the USA, Germany, the UK, Ireland, France, Germany, and Singapore.
With a good knowledge of immigration eligibility and conditions to several countries, the company maintains a high success rate in terms of visa approvals. It works through multiple divisions and satellite offices in India.
The group was looking for a robust networking technology to connect its dispersed branches. It also wanted to ensure faster transmission of data packets within the network for efficient operations. Our portfolio’s inclusion of VPN and MPLS solutions drove the company leadership to Tata Tele Business Services (TTBS).
After discussing with our product managers on MPLS-based VPN’s features and advantages for their office network, the team opted for the solution.
Business Challenges
Seamless connectivity between remote offices was necessary to maintain workflow efficiencies. The company also had to ensure that all employees could access enterprise applications and effectively use the shared printer server. In addition, they needed the ability to connect to the business network securely from remote sites.
The challenges inherent in the existing data services, which were not customised for business usage, forced the company to look for an alternative:
- The remote offices were not effectively connected on a secure network, weakening the quality of collaboration between different teams and, in turn, impacting customer service.
- Frequent downtime issues resulted in low productivity and restricted access to operation-critical data.
- The company also wanted to avoid network congestion and route traffic such as voice and video as per real-time business needs
At TTBS, MPLS is a part of the Smart VPN solution that comprises Secure Connect to privatise connection to leading cloud services. It additionally has an Internet VPN to secure internet connectivity regardless of its source.
The customer’s need, in this case, was MPLS with Class of Service (CoS) and reliable last-mile connectivity to bring all offices on a safe, private network. The uptime rate also needed to be improved.
TTBS Solution
To help the organisation manage its data transmission needs with an integrated approach for different offices, TTBS deployed MPLS L3 VPN using a hub and spoke topology.
The default setup for MPLS L3 VPN is any-to-any connectivity, making it feasible to connect all routers (spokes) within the network, regardless of the data service being at different sites. It also became an effective channel for last-mile connectivity. The visa services group’s issues were resolved as follows:
- All offices were linked to the central hub location and were securely brought together on a common network.
- The network uptime improved with MPLS, thanks to its meshed design and less than 50-milliseconds error recovery time.
- MPLS traffic engineering allowed for fine-grained control over how traffic gets routed through the network. Administrators could prevent traffic congestion, manage line capacity, and prioritise bandwidth-consuming activities more effectively.
Our solution architects offered Platinum Class of Service with this MPLS VPN connectivity. The robust network had a simple infrastructure, scalable to keep pace with the company’s growth and shielded from the public internet’s risks. Under an end-to-end SLA, TTBS ensures resilient uptime and last-mile connectivity for all users.
