Indian Airline Megacorp Mitigates Cyber Risks with TTBS Endpoint Security Solution


Highlights

  • Endpoint Security: Robust endpoint SaaS with automated responses against cyber threats, including zeroday malware
  • Simplified billing with the consolidation of all endpoint security licenses
  • Improved productivity supported by better uptime and smooth access to files
  • Quick and cost-effective scaling to protect more devices with business growth
  • Intuitive admin dashboard for granular visibility on all devices and threat intelligence

Introduction

The enterprise is a Kuala Lumpur-headquartered Malaysian multinational lowcost airline service operational since 1993. As the country’s largest airline by fleet size and destinations, it operates scheduled flights across Malaysia and over 165 destinations in 25 countries.

A 2013 joint venture between the organisation and one of the largest private entities of India” led to the launch of its Indian low-cost affiliate airline services. The operations were started primarily to connect the country’s Tier-2 and Tier-3 cities, where rail travel was the only choice for most passengers. As of June 2020, the airline was the fourth-largest carrier in India. It is currently headquartered in Bengaluru.

The company needed an advanced solution to protect its workflows from online threats undetected by disparate antivirus programs. After comparing the features and ease of usage for alternative endpoint security services, the IT team voted in favour of the solution offered by Tata Tele Business Services (TTBS).

Business Challenges

The airline company wanted to ensure that the digital devices used by its workforce – desktops, laptops, tablets, and smartphones – do not become the entry points for viruses, malware, ransomware, and other malicious content into its network.

The company was eager to deploy a reliable cybersecurity solution to prevent any hacking attack or data breach that could affect its operations and tarnish the brand reputation.

The company’s assorted apps and antivirus systems for device and server protection weren’t user-friendly. Also, the idea was to:

  • Enable complete endpoint security using a single, feature-packed application instead of installing multiple systems
  • Have centralised control on the security status of all devices through a single window and get reports on the blocked threats
  • Ensure that the endpoint security application does not trigger false alarms and does not slow down the devices

The team preferred an easy-to-manage solution that would also be cost-effectively scalable. They further expected instant support from a custom-service team for any queries on the application’s technical aspects.

TTBS Solution

TTBS deployed its Endpoint Security solution for all the devices used by the airline company’s employees from the office and homes. As a managed cybersecurity service, our solution could efficiently monitor the huge volume of online processes keeping the corporate networks abuzz. It also safeguarded devices from infected USB attachments.

It met the organisation’s expectations with its custom features:

  • By leveraging AI, Endpoint Security actively monitored all the devices it was configured on, even when they were off the local area network (LAN). It could identify and block a variety of cyber threats before they caused any damage.
  • IT administrators and team leaders could view any device’s status on a DIY portal, check the reports on the threats blocked automatically by the system, and even manually block websites they deemed unsafe.
  • Being Software-as-a-Service (SaaS), Endpoint Security had minimal CPU usage and did not affect the device speed or performance.
  • With its advanced threat detection abilities, the TTBS cybersecurity solution did not unnecessarily intimidate users – it could differentiate between clean and malicious content more accurately than the usual antivirus programs.

Endpoint Security helped the customer centralise a wide range of endpoints’ monitoring and management, protecting them from advanced persistent threats.

With its cloud-based architecture, our solution was easy and economical to scale as per changing business requirements. While it is also simple to install and use, the TTBS customer service team stays available 24/7 to answer any queries.

TTBS Endpoint Security solution blocks cyber threats automatically in real-time and also enables IT teams to pinpoint and impede the cyber risks that usually go undetected, thus helping the client mitigate cyber risks.

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