Back to Case studyModernizing Enterprise Calling with TTBS Smartflo UCaaS
ShareBusiness Challenge
The company's legacy voice setup couldn't support unified, compliant calling on Microsoft Teams for its offices, plants and field teams.
- Fragmented Telephony – Legacy voice infrastructure lacked a unified, cloud-based calling experience.
- Limited Enterprise Calling – Required native PSTN calling on Microsoft Teams for 200 users across India.
- Complex Voice Management – Needed reliable plant/field communication with regulatory-compliant enterprise calling.
TTBS Solution
- Smartflo UCaaS Deployment – Enabled cloud- based enterprise calling with Indian DIDs directly on Microsoft Teams.
- Microsoft Operator Connect – Integrated Teams calling over a carrier-grade Tata enterprise voice network.
- Simplified Voice Infrastructure – Eliminated on-premises SBC complexity while ensuring mobility and DoT compliance.
Benefits
- Unified Enterprise Calling – Enabled seamless PSTN calling through Microsoft Teams.
- Simplified Operations – Removed on- premises SBC complexity and streamlined voice management.
- Secure & Compliant Communication – Delivered reliable, mobile-ready calling with DoT compliance.
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