Innovative AI Service Provider, Rezo.AI, Benefits From TTBS Smartflo’s Secure Telephony Network

Nov 2021 | CASE STUDY

innovative ai service proviers rezo ai benefits from ttbs smartflo secure telephony network

The Requirement

Working in a tech-enabled domain, the customer was aware of cloud communication’s benefits. Although they had plenty of choices in the systems using voice over internet protocol (VoIP), the idea was to own a reliable and enterprise-grade software that could be used to communicate securely with their clients and stakeholders.

The main expectations from the solution were:

  • The ability to use calling services on any device via modes such as browsers, mobile app login, or mobile numbers configured for the portal
  • The flexibility to record conversations directly over the platform and download call logs for analysis
  • The scope of integrating CRM and a detailed dashboard to take notes for each interaction

Another desirable feature was minimising phone calls from bots and spam callers for effective incoming call management.

Such attributes could not be provided by off-the-shelf applications used for voice calls through the internet. Businesses of all sizes have successfully adopted the bespoke tools in TTBS’ cloud portfolio. Encouraged by their efficacy for daily workflows in office, work-from-home, and hybrid environments, the customer picked our SaaS solution to design their communication network.

Benefits

  • Integrated connectivity solution for data and voice services
  • Cost savings on expenses of installing hardware-intensive telephony
  • Better business intelligence with the ease of recording conversations with customers and leads
  • Secured interactions with IP restrictions, password/OTP/MFAprotected logins, and SSL encryptions
  • Ease of scalability to handle more calls with business growth

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