Back to Case studyIT Company Transforms Its Marketing Efforts With Smartflo
ShareHighlights
- Smartflo: Increased productivity with performance tracking
- Cost-effective installation
- Improved customer experience with quick support
- Complete scalability for future purposes
- Reliable and secure access for selected users
Introduction
The customer helps companies around the globe deploy intricate IT infrastructure to enable business transformation. Their services are enriched by years of experience handling data centres, cloud technology, analytics and IoT capabilities. They empower their clientele by delivering reliable end-to-end solutions that deliver outstanding business outcomes.
Business Challenges
With a rapidly growing business, the client’s teams required a secure and efficient support service system. They envisioned seamless communication between various departments to facilitate smooth problem-solving.
Also, since employees worked from home, the solution needed to support remote access without endangering confidential data.
Finally, to save on the infrastructure cost, the customer wanted a cloud-based solution.
TTBS Solution
The TTBS solution architect reviewed the customer’s requirements and implemented SmartFlo:
- The TTBS Smartflo solution was equipped with a hosted contact center, supporting progressive and preview dialing.
- It was also equipped with a complete virtual PBX environment for outbound and inbound calling and call patching.
- The customer could access detailed call logs via the management dashboard to track team progress and view detailed workflow reports.
- We also enabled parallel ringing, i.e., ringing all agents at once to ensure swift query resolution.
- Our solution offered authorized login, IP restrictions, OTP verification, and more to maintain secure access to the system.
