Leading industrial manufacturer elevates customer service with a modern cloud communication suite


Product:

Smartflo

Highlights


Leading industrial manufacturer elevates customer service with a modern cloud communication suite

leading industrial manufacturer elevates customer service with a modern cloud communication suite

Business Challenge

With a client base in India and around the globe, the customer was looking to set up a single point of contact to streamline incoming and outgoing calls.

They needed a solution that could integrate with their existing Toll-free number.

Also, the new solution required work-from-home functionalities to accommodate employee flexibility.

The solution warranted full scalability and cost-effectiveness to cater to possible future needs.


Tata Tele Business Services Solution

  • The TTBS Smartflo solution enabled the customer to have a Single Hosted SIP board number for incoming and outbound calls.
  • The customer got access to a bespoke single portal or graphical user interface (GUI) for reporting and managing calls.
  • The solution integrated the existing Toll-free number with the pilot number for all incoming calls.
  • The TTBS solution ensured complete scalability to accommodate any future requirements seamlessly.

Business Benefits

  • Business intelligence with detailed reports for improved business outcomes
  • Cost-effective solution
  • Increased client satisfaction with 24/7 customer availability
  • On-demand scalability for future-ready operations
  • Single number set up for incoming and outgoing calls

Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
Call Form Enquire
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