Back to Case studyManufacturing Company Upgrades Customer and Inter-Office Connectivity With SIP Trunk
ShareHighlights
- SIP Trunk: Smart enquiry management with call routing options
- Fully scalable infrastructure ensuring future-ready operations
- Increased call handling capacity
- Business intelligence via detailed call reports for enhanced business outcomes
Introduction
The customer is a manufacturing company based in Pune, which has been operational since 1948.
Business Challenges
The company had been using Primary Rate Interface lines for both inbound and outbound calls. This was proving inefficient, and hence they wanted a more up to date solution.
The customer was interested in a future proof solution and IP telephony. They wanted to avoid investment on multiple PRI cards to help them save costs. They also wanted better uptime and service level agreement (SLA) as well as simple voice infrastructure.
TTBS Solution
TTBS customised its solution to meet the customer’s requirements without disrupting their existing voice infrastructure.
Our team provided the customer with three Session Initiation Protocol (SIP) Trunks, one for each of their offices. The customer connected all the SIP Trunks with their Communications Platform (NEC IP EPABX) Pulse Code Modulation (PCM) was also provided to enhance voice clarity.
The customer further used a Matrix Gateway to facilitate SIP to PRI conversions, as well as closed user group (CUG) calling technology.
