Back to Case studyMulti-Dimensional Investment Player Improves Communication Services with TTBS Voice & Data Solutions
ShareIntroduction
The company is a multi-dimensional investment and stock trading firm and a leading brand in the Indian BFSI industry. It offers a gamut of products and solutions, including equities, commodities, portfolio management, currency, mutual funds, financial planning, depository services, merchant banking, and investment banking services.
With a diversified clientele comprising individuals, businesses and financial institutions, the organisation has more than 800 investment centres spread over 185+ cities.
The company needed optimal online connectivity to help its clients meet their financial goals fruitfully. It had been investing in digital transformation and wanted to ensure that any communication with customers and stakeholders was always seamless and secure. For upgrading the network with the latest technologies, the IT team decided to partner with Tata Tele Business Services (TTBS).
Business Challenge
The top challenge for an organisation in the volatile BFSI industry is to provide quick responses to clients’ demands and help them get the best value for their investments. Our customer had the same goal and sought uninterrupted, seamless, and secured connectivity in running its internal and service operations.
- The existing network was not speedy enough to monitor real-time data from capital markets for effective decision-making. It also needed more security and privacy.
- Different offices had varying degrees of network signal strength, and some were facing issues with wireless connectivity.
- The organisation also needed adequate bandwidth with a reliable virtual private network (VPN) for each site to connect all remote teams
To address the concerns posed by the existing network, it was essential to upgrade it using a more evolved technology and provide multiple features under an integrated business communications system.
TTBS Solution
After analysing the network settings already used by the company’s offices, TTBS offered its Primary Rate Interface (PRI) solution for seamless connectivity. We also provided multi-protocol label switching (MPLS) links for building their VPN to make the network private and improve its performance. In addition, high-speed internet service was deployed using our Internet Leased Line (ILL).
- MPLS VPN enabled each site on the company’s network to connect with every other site via a single connection. This helped reduce the amount of bandwidth required to link multiple locations and access public cloud platforms wirelessly.
- Leveraging the MPLS technology, we could also provide surplus bandwidth for daily operations on the VPN. The network became more robust and secure, with access exclusively for authorised users.
- TTBS PRI solution improved the performance of several applications used by the company’s call centre, some of which enabled remote working.
The PRI lines could now be used simultaneously on multiple channels for various functionalities – voice, data, and video conferencing. They came with in-built security and privacy while also helping in a more even distribution of incoming phone calls and better voice quality.
With an MPLS-based VPN, the organisation got a reliable channel to connect its offices and use cloud services efficiently. Its private network characteristics optimised connectivity and infrastructure redundancy enabled the business to make the most of its digital services.
Benefits
- Boost in productivity with seamless connectivity
- Zero downtime owing to a multilocation VPN deployment
- Efficient communication free from latency issues
- Ease of scaling the network without disrupting routine operations
- Improved customer engagement with flawless voice and data operations
- SLA-backed managed service with round-theclock support from TTBS
- Timely transfer of information in daily workflows
