Online Legal Service Provider Invests in Smartflo to Gain a Database-Linked, Feature-Packed Contact Centre

Highlights

• Smartflo: Improved agent productivity due to CRM integration with the calling platform
Call detail records to analyse agent productivity subjectively
Better customer experience with automatic transfer of calls to the appropriate resources
Reliable uptime of 99.5% guaranteed by an end-toend SLA
Remote work flexibility built by secure cloud communication from any device