Multinational IT Consulting Giant Chooses Smartflo

Highlights

  • Smartflo: Rise in agent productivity with a greater number of calls answered per shift
  • Reduction in ACHT due to instant availability of customer details on the screen
  • Improvement in customer experience, thanks to faster resolution of queries
  • Elimination of CapEx for upgrading of on-premise platform
  • Evidence-based analysis of agent performance through data downloaded from Smartflo’s reporting module
  • Call recording abilities for agent feedback and training

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