Back to Case studySmall Finance Bank Facilitates Better Employee Communication and Efficiency With Web Conferencing
ShareHighlights
- Web Conferencing: Increase in employee productivity and engagement by ensuring communication during lockdown and WFH
- 24/7 support in the event of any issues
- Cost effective solution with no CapEx costs to the customer
- Business growth enabled even during lockdown due to increased efficiency and ability to connect easily with customers
Introduction
The customer is a small finance bank, focused on the mass market They serve over 54 7 lakh customers and have 575 branches across 244 districts and 24 states in India
Business Challenges
The customer was looking for a collaborative solution for the frequent meetings between their management team, directors, HODs, and other personnel during the COVID 19 lockdown With most of their employees working from home, many lacked access to quality Internet services and often could not connect to meetings through VoIP They also experienced frequent disconnections and voice distortion.
The customer was looking for a cost effective and fixed rental solution for multiple admins.
TTBS Solution
TTBS proposed their Web Conferencing 999 plan to the customer The fixed rentals would allow them to manage their bills better, while the Audio Bridge facility helped the customer to connect their employees through audio conferencing of superior quality Meetings could be conducted effectively with easy file sharing, presentation capabilities, and personalised meeting rooms.
The proposed solution also gave the customer access to call recordings and reports, helping them file meeting notes instantly Meetings were also easily moderated because of comprehensive admin control
