Smartflo Helps Top University Overhaul its On-Call Support to Students

Highlights

  • Smartflo: Data-enriched platform with browser access for broadcasting and inbound and outbound communication
  • Remote call management abilities with number masking while using mobiles
  • High productivity with integrated call management features, including click-to-call, hold, and transfer buttons
  • Cost savings on traditional contact centre configuration
  • Admin portal for customisation of IVR and call routing
  • Future-ready solution with effortless scalability
  • Lucid dashboards with reports on call volumes, staffed time, average handling time, and other performance parameters

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