Back to Case studyTop-Ranking Online Insurance Service Aggregator Optimises Connectivity Between Offices using TTBS Smart VPN MPLS
ShareHighlights
- MPLS: Private network connecting dispersed workplaces for secure communication
- Secure connectivity with no exposure to the risks of public internet service
- QoS to prioritise missioncritical and latencysensitive traffic in a multiapplication environment
- Future-ready network equipped to scale as per the changing business needs
- Robust business continuity enabled by SLAbacked uptime and autofailover facility
Introduction
Founded in July 2008 and headquartered in Gurgaon, the company is an Indian insurance aggregator and multinational FinTech organisation. It provides a secure portal with details of insurance policies from multiple enterprises and helps customers to compare alternatives to make smart risk management decisions.
The website is a well-organised source of information for term-life insurance, health insurance, vehicle insurance, property insurance, travel insurance and pet insurance policies. It also helps its customers to invest in suitable retirement plans, tax saving schemes and savings accounts for minors.
The company has simplified information around the plans customers intend to buy to bring transparency to the insurance domain. It aids in avoiding rampant mis-selling of policies. Having served millions of customers since its inception, it has a share of more than 90% in India’s digital insurance marketplace.
The company connected some of its workplaces on a secure, private and highspeed network partitioned from the public internet. For the deployment of this solution, it contacted Tata Tele Business Services (TTBS), which has configured multiprotocol label switching (MPLS) virtual private networks (VPNs) for numerous banks and non-banking companies.
TTBS’ experience at building any-to-any connectivity, adding auto-failover options, and the Service-Level Agreement (SLA)-backed services that guarantee high uptime were the key factors that made it the organisation’s choice to deploy their VPN solution.
Business Challenges
Operating from multiple work locations, the company wanted to ensure that its employees communicate, share data and access enterprise applications on a secure network. It also sought private connectivity to the cloud platforms the teams had been using. The management wanted to connect all other offices with the Jharsuguda (Odisha) location hub.
Here are the main concerns that prompted the company to upgrade from a primary internet connection to MPLS for networking:
- Downtime issues often affected access to the data centre that was serving different offices.
- Whenever there was an outage, the link switchover to the backup connectivity service had to be activated manually.
- Unpredictable jitter and latency led to poor experience with voice and video apps.
In addition, it was hard to manage the network and monitor its performance. The company wanted a cost-effectively scalable solution with reliable uptime and Quality of Service (QoS) attributes to prioritise bandwidth.
TTBS Solution
TTBS offered its Smart VPN solution to configure the company’s network on MPLS using a fully-meshed topology. We also added auto-failover capabilities on the VPN through IPSec tunnelling. Our solution architect built the last mile connectivity on External Border Gateway Protocol (EBGP) that links autonomous systems on a network. TTBS managed the entire service.
All data accessed and exchanged by the company’s employees on this private network was encrypted and safe from threats. The users could now collaborate more effectively and access cloud applications securely.
The upgrade to MPLS based Smart VPN enabled the company to have the network architecture it needed for speedy, secure and focused routine operations:
- TTBS designed a reliable network for the company with SLA-backed uptime of 99.5% and automatic failover options on the secondary link in case of an outage on the mainline.
- As per our SLA norms, we will address all network issues within the documented mean-time-resolve; else, the customer is eligible for certain service credits.
- We provided the MPLS network service with 100% QoS so that the management could decide which enterprise applications would get more priority for seamless performance during network congestion.
- QoS based bandwidth allocation helped the users to counter the problems of excessive jitter and latency for critical voice and videobased communication.
The company’s IT team could check network performance on a simple-to-use web portal. As its sole service provider, TTBS also monitors the same to ensure that the managed service always fuels the operations efficiently.
TTBS Smart VPN helped connect the client offices securely on a private network that’s unexposed to the risks of basic internet services and has also given them better business continuity with high uptime.
