Back to Case studyTravel Operator Enhances Post-Booking Support with Smartflo AI Voice & Chat Bot
ShareBusiness Challenge
The customer wanted to automate post-booking support and respond instantly to traveller requests across channels. Challenges included:
- High Post-Booking Queries - Large volumes of itinerary changes, cancellations, and service requests.
- Delayed Customer Support - Manual handling slowed responses to time-sensitive inquiries.
- Limited 24×7 Engagement - After-hours support gaps led to missed customer interactions.
TTBS Solution
Smartflo AI Voice and Chat Bot helped to reduce agent workload while delivering faster and more consistent customer service:
- AI Bot Deployment - Automated post-booking support across voice and messaging channels.
- Travel Service Automation - Managed itinerary updates, service requests, and personalized upgrade recommendations.
- 24×7 Multilingual Support - Delivered instant assistance while reducing agent workload.
Benefits
- Improved Customer Experience - Instant responses to post-booking queries across multiple channels.
- Reduced Operational Load - Automation minimised dependency on human support agents.
- Higher Upsell Opportunities - Personalised recommendations increased additional service purchases.
To download the case study enter your details
Connect With Us
Please Fill in Your Details and We'll Call You Back!
Please Fill in Your Details and We'll Call You Back!
