Help and Support

Appellate and Nodal

Not satisfied with the resolution provided by the Call Center?

Please feel free to write your grievance to the Appellate Authority during working hours 9.30 am to 6.00 pm, Monday to Friday excluding National & Regional Holidays.

Click here to see the list of TTL Appellate Authority

Complaint redressal process:

• Complaints can be lodged by calling 18002661515 or by email to 1515@tatatel.co.in
• Your complaint will be registered and a docket number will be issued to you.
• If your complaint remains unaddressed or you are not satisfied with the resolution provided, you may register your complaint in writing with our Appellate Authority with docket number to email addresses mentioned below.
• As per the provisions of the Telecom Consumer Protection Regulation and Telecom Consumer Complaint Redressal Regulation 2012, we have formed Advisory Committees in every circle which comprises of member from a Consumer Advocacy Group registered with TRAI and also representatives from TTL.
• All complaints registered with Appellate Authority will be addressed by this Advisory Committee to ensure utmost transparency and fair treatment. After the Advisory Committee, the complaint will also be addressed by the Appellate Authority for final closure.
• All complaints escalated to Appellate Authority will be closed within a maximum of 39 days from the date of registration at our complaint centre.

Complaint redressal timeline:

• We will respond to your queries lodged at our call centre within 3 days from the date of registration.
• Complaints escalated to Appellate Authority will be closed maximum within 39 days from the date of registration at our complaint centre.
• All Managed Services are optional and will be activated only after taking explicit consent from the subscriber.
• For subscribers, all security deposits will be refunded within 45 days from the date of request for termination of phone connection, subject to clearance of all dues.
• Postpaid subscribers will be intimated about their credit limit in advance. Postpaid subscribers can make interim payments to avoid their usage exceeding their credit limit.
• CLIP facility is default free service for all subscribers.
• Subscriber is free to move from one tariff plan to another at any point of time.
• Subscriber will receive a unique docket number for all registered complaints.
• Complete details of tariff plan will be provided on activation or within 7 days from activation.
• Consumers can move to Appellate Authority if she/he does not receive resolution from our contact centre/ touch points.
• The details of Appellate Authority are to be provided to the consumer by the contact centre executive upon consumer request.
• The consumer can terminate or disconnect our service at his/her convenience. The bills are checked, reconciliation is done and any amount, if due after adjusting the outstanding dues, is returned to the consumer bore his/her security deposit. This process takes a maximum of 45 days from the date of disconnection.
• Consumer can terminate the services by sending a written request email, telephone call to us. The termination of service shall be subject to the return or recovery of the customer premise equipment, wherever applicable.
• To help you restrict unwanted communication on your phone, we have implemented the Do Not Disturb process. You can get your number listed for this facility by calling us at 1909.

Consumer care number:

TTL Customer Care Service is 121 which is accessible from anywhere in the country.

Short codes like 121, 198, 1909 are accessible from TTL Landline.

Our complaint centre number 18002661515 (Toll Free) is accessible from anywhere in the country.