Call Center Solutions: Scale Your Business At Will With Zero Infrastructural Costs

The growing importance of call center solutions and the role they play in providing excellent customer experience has been widely accepted by businesses today. Tata Tele Business Services offers a complete suite of call center solutions that are designed to meet the needs of businesses of all sizes. Our specialized contact center software helps agents stay productive and have an insightful customer context. Our call center solutions are remote-ready and can be quickly deployed without any infrastructural costs.

Benefits of Using Call Center Services from Tata Tele

As a business, it is important that you provide excellent customer support and service. This can be achieved by using the best call center services that are available. Tata Tele Business Services offers a wide range of call center features that can help you improve your customer experience.

With our multi-level IVR system, you can route calls to the right department.

You can use our call analytics tool to track crucial customer interactions.

Automation features help you save time on repetitive tasks and improve productivity.

Our auto dialer feature ensures that your agents are always connected with customers.

With daily email reports, you can keep track of your call center’s performance.

Call recording allows you to listen to customer calls and identify areas of improvement.

Real-time notifications keep you updated on the status of your call center at all times.

Leverage unlimited channels or unlimited concurrent calls on the same number.

Got Questions

Seeking greater productivity?

Request a free demo today to see how our automatic call-receive solutions can benefit your business.

Share your details and we’ll get you connected.

Got Questions?

Find your answers right here.

Cloud call center software is a type of call center software that is hosted on the cloud. This means that the software can be accessed from any location and does not require any infrastructural costs.

There are many benefits of using cloud call center software. Some of these benefits include:

  • Reduced costs: Cloud call center software is much cheaper to set up and maintain than traditional on-premise call center solutions.
  • Increased flexibility: With cloud call center solutions, you can scale your business up or down as needed. This allows you to save costs when you do not need as many agents.
  • Remote working: Cloud call center solutions allow your agents to work from any location. This gives you a wider pool of talent to choose from and also helps you save on office space costs.
Cloud call centers work by routing calls to the cloud instead of using on-premise call center solutions. This means that the calls are made over the internet instead of through a traditional phone line.
Tata Tele's cloud call center software is highly reliable. We have a 99.99% uptime guarantee, which means that your calls will always be connected.

Tata Tele's cloud call center software includes a wide range of features, such as:

  • Unlimited channels or unlimited concurrent calls on the same number
  • Live call transfer
  • Call recording
  • Real-time notifications
  • Call analytics
  • Multi-level IVR
  • Automation features
  • Auto dialer
  • Daily email reports
Our call center software solutions are designed for businesses of all sizes. Whether you are a small business or a large enterprise, we have a solution that is right for you.
Tata Tele offers a variety of pricing plans to suit your business needs. We have monthly rental plans starting at just ₹.xxx/month.
Tata Tele offers two types of call center solutions: Inbound Call Center solutions and Outbound Call Center solutions. Inbound calls are handled by our call center agents, and Outbound calls are made by our autodialer.
A contact center solution is a type of call center software that provides a more comprehensive set of features, offering an omnichannel experience. The call center, on the other hand, is exclusive to voice as a channel and helps manage outbound and inbound calls.
IVR stands for Interactive Voice Response. It is a type of call center software that allows customers to interact with the system using voice commands.
An auto dialer is a type of call center software that automatically dials numbers from a list. This helps to improve efficiency and productivity by eliminating the need for agents to dial numbers manually.

Please Fill in Your Details and We'll Call You Back!

Please enter Name
Please enter Organization
Please Select State
Please Select City
Please enter Valid Email
Please enter valid 10 digit Mobile Number
Enter valid OTP
Please Provide Consent

Great! Your details have been submitted successfully.
You will soon hear from us.

Connect With Us

Request a
Call Back

We will be happy to address your queries over a call.

Click Here

Connect on
WhatsApp

Mon - Fri
10 am 6 pm

Connect on Whatsapp Connect on Whatsapp

Connect
Toll-Free

Call us on 1800 266 1800
or email us

dobig@tatatel.co.in

Email us at
dobig@tatatel.co.in

Call 1800 266 1800

Request a
Call Back

We will be happy to address your queries over a call.

Click Here

Connect on
WhatsApp

Mon - Fri
10 am 6 pm

Connect on Whatsapp

Connect
Toll-Free

Call us on 1800 266 1515
or email us

1515@tatatel.co.in

Email us at
1515@tatatel.co.in

Call 1800 266 1800

Please Fill in Your Details and We'll Call You Back!

Please enter Name
Please enter Organization
Please Select State
Please Select City
Please enter Valid Email
Please enter valid 10 digit Mobile Number
Please Select Category
Please Select Service
Enter valid OTP
Please Provide Consent

Great! Your details have been submitted successfully.
You will soon hear from us.

Please Fill in Your Details and We'll Call You Back!

Please enter Name
Please enter Organization
Please enter Valid Email
Please enter valid 10 digit Mobile Number
Please Select Category
Please Select Service
Enter valid OTP
Please Provide Consent

Great! Your details have been submitted successfully.
You will soon hear from us.