Wireless EPABX - letting your business grow organically

Maintenance of service quality is one of the most important considerations when a business grows. For example, the lack of availability of phone infrastructure for customer interface can be a barrier to business expansion, particularly into remote areas or smaller towns.

Maintenance of service quality is one of the most important considerations when a business grows. For example, the lack of availability of phone infrastructure for customer interface can be a barrier to business expansion, particularly into remote areas or smaller towns.While mobile telephony offers quick and easy installation and eliminates the need for large upfront investment, long waiting periods and tech know-how for installation and maintenance, it was seen as an inadequate substitute for the ‘professional look’ offered by a central office number with extensions to the appropriate individuals.

Wireless EPABX (GSM-EPABX) offers the ideal blend of both of these options, combining the best of both fixed telephony and mobile connectivity into one accessible package and allowing business leaders to grow and capture opportunities as they arise.

Wireless solutions for networking problems

Here's a look at the kind of challenges that an enterprise might face while expanding into remote areas or small towns – and how wireless EPABX helps resolve them.

PROBLEM SOLUTION

No fixed line connectivity No infrastructure hassles: Wireless EPABX offers last mile wireless connectivity and does not require wiring, cable extensions or towers.

The company needs to open a branch at the earliest to serve its customers It's fast: Wireless EPABX is quick and easy to install. Since it is wireless, there is no need for permissions for wiring or extending cables or towers.

Small town connectivity is normally associated with unpredictable call quality, poor connectivity and service interruptions It’s reliable: Wireless EPABX offers the same high reliability and quality of service as a good-quality mobile network, making cut cables and interrupted service a thing of the past. The enterprise can also choose a 4G network to access crystal clear voice quality.

Limited budget for infrastructure, installation or maintenance It's low-cost: Wireless EPABX limits capital expenditure as the last mile is wireless and there is very little upfront investment in equipment, leased lines or licences. The company can also choose a plan suited to its requirements - and pay monthly rental and usage charges only.

Lack of an in-house IT department and so needs a system that needs no maintenance and keeps running smoothly. It's maintenance-free: Wireless EPABX requires very little maintenance. In case of a problem, troubleshooting can be either self-administered or done remotely and is usually extremely quick.

As the number of customers grows, the branch needs to expand in the future, so the connectivity system should allow upgrades with minimal effort and cost. It's scalable: Since the last mile of the wireless EPABX involves no wiring and installation, scalability is easy. So the system can easily be upgraded to accommodate new features and employees.

The branch needs to allow customers to access specific teams such as sales, repairs, financing, etc. Wireless EPABX + HIVR System = the winning team

Twinning wireless PBX with Hosted Interactive Voice Response (HIVR) can help customers self-direct to the appropriate individual or team. Following the practice in many overseas markets, branches can even do without a dedicated receptionist as the system can be configured to offer a number of options to the caller to direct them to the correct department, or play pre-recorded messages in response to their queries.

Modern features to deliver the most up-to-date brand promise The technology makes available a wide range of advanced services including:

• Call auto-attendance and routing: Calls can be verified and diverted to either extensions inside the branch or to employees in external locations.
• Call forwarding: External calls can be transferred between different employees.
• Call waiting: Employees can be alerted about other incoming calls when they are on the phone.
• Voicemail: Callers can leave a message when an extension is busy.

Smart choices in wireless connectivity can help organisations offer services on par with their main branches or head office. All it takes is a wireless EPABX, in tandem with an IVR system. This combination, when availed from Tata Tele Business Services, brings with it an added dimension with it - prompt and efficient service.