Global Telecom and Surveillance Products Supplier Rebuilds Cyber Defence with TTBS Endpoint Security


Introduction

The organisation manufactures ELV and optical products for various industries and environments, including telecom, building construction, utilities, manufacturing plants, surveillance systems, and public addressing systems. Its product range spans copper and fibre systems, cabinets and accessories, building, industrial, and fire cables, projection speakers, wall-mount speakers, vehicle and thermal cameras, and docking stations.

As a global brand with markets across Asia, Europe, and North America, the company offers 25-year warranties on its certified products. Its knowledge and expertise in modern solutions that businesses need today have earned the company the reputation as a reliable technical partner for several brands in communications, building, industrial, and utility domains.

With business growth, the number of endpoints in the company’s workspace also increased. It was critical to safeguard the IT infrastructure and the data within it by securing the desktops, laptops, tablets, and smartphones that had access. Also, instead of deploying multiple endpoint security systems, the organisation wanted a single solution that would be easy to use and scale.

After a few comparisons with its competitors, the holistic Endpoint Security solution offered by Tata Tele Business Services became the team’s choice. The cloud-based architecture, zero-day threat mitigation abilities, and a simple interface to view any device’s status were the top reasons for selecting the tool.

Business Challenges

Cybersecurity is a critical issue for any business today. A company supplying communication and surveillance products to global customers must ensure that downtime issues due to any online threat do not disrupt business continuity.

Even the devices used from home were to have better security than that afforded by basic antivirus programs. They had to be shielded from malicious links and hidden threats because an attack on any single endpoint connected to the company’s servers could eventually jeopardise the entire network.

Multiple issues with their existing malware protection systems prompted the IT teams to seek an alternative. Some of these were:

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  • The programs’ real-time scanning was ineffective. These merely checked downloaded files, pen drives attached to a device, and incoming emails that ‘might’ have a malicious attachment but could not identify advanced threats and zero-day malware.
  • Frequently scheduled scans by the programs slowed down the devices, affecting employee productivity
  • The firewall occasionally blocked genuine enterprise applications considering them unsafe. This flaw again affected operations and required IT administrators to manually change the program settings or disable it temporarily to let the application users work.

Even if IT teams disabled certain features not required by the company, the autoupdates on the antivirus programs reconfigured the original settings, resulting in old issues’ recurrences.

TTBS Solution

TTBS offered its Endpoint Security solution to help the customer overcome the obstacles they faced with their previous software. Its cloud-based architecture made it simple to deploy and use on any machine. The company’s remote employees also got Endpoint Security installed on their devices to get the level of cyber safety required while working on or off the corporate LAN.

With its zero-trust approach, the solution offered industry-leading protection from viruses, malware, spyware, ransomware, phishing, hacking, and unsafe external attachments.

Endpoint Security proved to be a better cybersecurity solution than what the customer had been using earlier:

  • It continuously monitored all the endpoints it was configured on and kept the network shielded from malicious content, including advanced persistent threats, while also keeping tabs on anomalous activity from inside the organisation.
  • The solution worked consistently in real-time and did not need specific scanning schedules that slowed down systems.
  • While it leveraged AI to respond against cyber threats, Endpoint Security did not disrupt normal business processes by blocking custom software and apps used by the team.

The IT team now had centralised visibility and control for all endpoints connected to the company’s network. They could also block harmful and distracting websites and applications from their DIY portal to fortify cybersecurity beyond automation.

Using TTBS Endpoint Security, the customer is now in full control of their network defence with elite threat-hunting abilities and prioritised rectification of vulnerabilities.

Our cloud-native Endpoint Security senses shifts in adversarial tactics and goes beyond signature-based detection to prevent cyber-attacks.

Benefits

  • Endpoint Security: Better IT hygiene with strong protection from identified, unidentified, and zero-day threats
  • Improved productivity with freedom from unplanned downtimes
  • Cloud architecture that offered the ease of setup, maintenance, and scalability
  • User-friendly portal to manage threat hunting beyond automation
  • Light-weight agent for all functions with minimal CPU usage

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